Essential VoIP Phone System Features
Feature | Description | UC User | Premium User | Standard User | Common Area Station |
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Caller ID: | Enables the delivery of a caller’s identity to a user via the phone and applications | ![]() |
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Group Directory: | Enables users to search your corporate directory from the Evolve IP handset | ![]() |
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N-Way Calling: | Allows users to initiate a three-way call from the handset; N-way calling from applications | ![]() |
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Overhead Paging: | Allows organizations to connect and dial into a third party speaker system for paging, which may be across locations. | ![]() |
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Privacy: | Removes a user from the corporate directory to prevent unsolicited calling from outside the organization. | ![]() |
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Call Forward Always: | Enables a user to redirect all incoming calls to another phone number | ![]() |
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Call Forward Busy: | Enables a user to redirect calls to another destination when an incoming call encounters a busy condition | ![]() |
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Call Forward No Answer: | Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings | ![]() |
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Call Forward Not Reachable: | A business continuity setting that pushes calls to user’s cell phones when a handset is unable to reach the hosted PBX platform. | ![]() |
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Voicemail / Unified Messaging: | Enables users to receive voicemail on the handset, a .WAV file of the message delivered to email, and receive an SMS notification alert. | ![]() |
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Voice Platform API: | Allows businesses to integrate business applications with the Evolve voice platform for common features, such as: click to call, caller ID lookup, screen-pop, and more. | ![]() |
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Anywhere (Twinning): | Enables users to receive calls on a mobile device and transfer calls seamlessly with a desk phone. Enables users to place outgoing calls from a mobile device using business caller ID. | ![]() |
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Busy Lamp Field (line monitor): | Enables a user to view the status (on hook, off hook) of another extension or DID. | ![]() |
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Shared Call Appearance: | Enables multiple devices (handsets) to have an appearance of an extension or DID, and share calls between multiple devices. | ![]() |
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Alternate Numbers: | Enables users to have more than one inbound telephone number, both domestic and international for receiving calls. | ![]() |
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Call Barge: | Enables the user to barge-in on the call if already answered, creating a three-way call. | ![]() |
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Push to Talk (Intercom): | Enables user to intercom (1 to 1) other users in the organization on their speakerphone. | ![]() |
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Directed Call Pickup: | Enables a user to answer a call directed to another phone in their group. | ![]() |
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Do Not Disturb: | Allows users to set their station as unavailable so that incoming calls are given a busy treatment. | ![]() |
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N-Way Calling: | Allows users to add any number of other parties to a call from UC-One, up to a maximum of 15. | ![]() |
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Remote Office: | Enables users to access and use their Evolved Office service from any endpoint, on-net or off-net (for example, home office, mobile phone). | ![]() |
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Selective Call Acceptance/Rejection: | Enables a user to define criteria that causes certain incoming calls to be allowed or rejected. | ![]() |
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Simultaneous Ring: | Enables users to have multiple phones ring (up to 10) simultaneously when any calls are received on their Evolve IP phone number. | ![]() |
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Speed Dial: | Enables users one or two-digit codes to call up to 100-speed dial numbers. | ![]() |
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Priority Alert: | Ring your phone with a distinctive ring when pre-defined criteria, such as phone number, time of day or day of the week, are met. | ![]() |
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Anonymous Call Rejection: | Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. | ![]() |
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Call Forward Selective: | Enables a user to define criteria that cause certain incoming calls to be redirected to another destination. | ![]() |
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Call Park/Call Retrieve: | Enables a user to hold a call and to retrieve it from another station within the group. | ![]() |
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Call Pickup: | Enables a user to answer any ringing line within their pick-up group. | ![]() |
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Hoteling: | Enables a user (guest) to login to another phone and assume it as their primary phone for daily use, then revert back to the default (host) profile. | ![]() |
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Unified Communications Capabilities
Feature | Description | UC User | Premium User | Standard User | Common Area Station |
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Cisco UCaaS | Provides users an application for instant messaging, phone and calendar presence, soft phone for voice and video calling, web collaboration, and mobility application. Supports PC, MAC, iOS, and Android. | ![]() |
Add-on | N/A | N/A |
Lync Connect (Skype for Business) | Integration with Outlook, IE, Firefox, and Lync. Users have access to contact and enterprise directory searching, phone presence in Lync, click to call, call control, and more. | ![]() |
Add-on | N/A | N/A |
Google Connect | Enables businesses using Google Apps and Gmail to integrate phone presence into Gtalk, click-to-dial from contacts and email, inbound contact lookup, call searching, reporting, and more. | ![]() |
Add-on | N/A | N/A |
Salesforce Connect | Platform integration to provide automated call logging into Activity History in SF for contacts, leads, accounts, opportunities, and cases, click-to-call, access to call history, and more. | ![]() |
Add-on | N/A | N/A |
ZenDesk Connect | Platform integration to provide inbound caller ID lookup, automated call logging in tickets, click-to-call, access to call history, and more. | ![]() |
Add-on | N/A | N/A |
CRM Connect | Desktop application that integrates with more than 20 CRM applications to provide a screen-pop when looking up caller ID info in leading CRMs, click-to-call, access to call settings, enterprise phone presence, and more. | ![]() |
Add-on | N/A | N/A |
Unified Communications – Optional Add-ons
Feature | Description | UC User | Premium User | Standard User | Common Area Station |
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Audio Conferencing | Access to an audio conference line with unique access codes for moderators to bridge participants. | Optional | Optional | Optional | N/A |
Inbound Fax Messaging | Receive incoming fax messages as an attachment in email. | Optional | Optional | Optional | N/A |
Voicemail Scribe | Delivers a transcription of your audio message to your email for reading on any device. Add on feature. | Optional | Optional | Optional | N/A |
Call Recording | Ability to record a user’s phone calls for storage and/or playback. Users can record all callsor activate recording on-demand. | Optional | Optional | Optional | N/A |
Open Seating | Allows an available phone to be configured with a user’s phone preferences and settings for speed dial buttons, line keys and soft keys by simply logging into the phone with your voice mail password. | Optional | Optional | N/A | N/A |