Contact Center & Collaboration
We are here to help, today.
Evolve IP can enable work from home agents immediately to help support your business during the COVID-19 outbreak for free for 60 days.*
Please let us know if you need any of the following:
- Work From Home Agent Licenses including skills-based routing, dashboards, reporting, web-based agents & supervisors
- Voice Services with soft phones (no physical handsets)
- Standard Call Recording including 30 days of retention via an online portal.
- Enterprise services, such as auto-attendants, hunt groups, meet-me conferencing, collaboration video conferencing etc.
- A Web-based administration portal for service management
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Why Choose Evolve IP
TRUE Omnichannel Experience
Allow your agents and customers to interact through call, email, text/SMS, web chat, web call back, and social consistent customer experience across all communication channels.
Out of the box our software integrates with all of the major SaaS applications needed by an enterprise contact center.
Simply put, our world-class, Gartner-noted, fully-featured contact center is available for 25% less than other providers in the market.
Simple to Use and Manage
Quickly set-up and remove agents, design workflows in a snap and build IVR routes so you stay focused on clients, not technology.
Single Platform for UC and CC
Evolve IP’s contact center was designed to integrate seamlessly with our unified communications solution increasing visibility, productivity and improving business efficiency.
Truly International Platform
Operate as a unified contact center even if you have end users in multiple countries without limitations.
Feature Rich. Simple To Use.
The Evolved Call Center’s advanced features are easy to implement yet incredibly powerful, providing contact center leaders with real-time control and visibility of their agents, along with rich operational insights. From quality management to CRM integration, to business intelligence, our solution offers tools that streamline agent interactions and enhance customer experience.
Have Questions or Ready to Get Started?
“With Evolve IP’s cloud services and the visibility that their exclusive Ossmosis portal provides, companies can not only gain intelligence and reliability, they gain business continuity while reducing costs.”
– Daniel Spees, Director
Recognized in the Gartner MQ. Again.
(No one else can claim Gartner said their service was fully featured AND cost-effective!)
Evolve IP has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service, North America. If you’re looking for 3rd party feedback on our award-winning solution read what Gartner has to say about us.