Efficient Cisco Unified Communications with One App | Evolve IP

It’s no secret that the world of work is evolving. While some businesses still have geographically specific office locations, many more are moving to a hybrid workforce or even transforming to a completely remote one. 

According to Harvard Business Review, “flexibility around how, where, and when people work is no longer a differentiator, it’s now table stakes. In the U.S., employees expect flexibility within their job as much as they expect a 401(k). Employers that don’t offer flexibility will see increased turnover as employees move to roles that offer a value proposition that better aligns with their desires.” 

Embracing a Cisco unified communications platform is a foundational aspect of making a flexible work environment productive and successful. Doing so ensures that all employees can communicate and collaborate using reliable, familiar, and high-quality tools designed to optimize productivity. 

What is Evolve Anywhere with Webex? 

Businesses around the world have grown to trust Webex as the platform for video-based communications. Evolve Anywhere with Webex is Evolve IP’s enterprise-grade UCaaS solution, which is a unified communications platform that supports both at-home collaboration and conventional in-office communication needs. 

Evolve IP has partnered with Cisco for more than 10 years, hosting Cisco telephony solutions that have delivered unparalleled service, availability, and the latest features to businesses around the world. Evolve Anywhere with Webex is simply the next-generation offering from this already-strong relationship. 

How Cisco Unified Communications Support Hybrid Work 

Although both employers and employees can reap many benefits from a hybrid work environment, having a reliable collaboration and communications system is critical to long-term viability. 

A Cisco unified communications system, such as Evolve IP’s UCaaS solution, Evolve Anywhere with Webex, empowers employees to connect any time and on any device. It offers features that enhance productivity, enable business continuity, and support hybrid deployments. For example, companies have access to traditional PBX and contact center features while adding cutting-edge capabilities to allow employees to connect to colleagues or customers from any location and stay productive.  

The Benefits of Managing Your UCaaS Solutions in One App 

Today’s businesses know that anytime you can consolidate technologies to become a single solution, productivity and efficiency increase. Although that is true when managing your UCaaS solutions in a single app, many other benefits abound as well. Here are the advantages to expect: 

• Enterprise-grade calling. There’s nothing quite as frustrating as a phone call with a bad connection when trying to talk with a colleague or customer service agent. It not only hinders communication and productivity, but it also affects the individual’s perception of the company as a whole. Evolve IP’s UCaaS solution ensures that all employees, customers, and stakeholders using the system experience enterprise-grade calling every time. 

• Advanced messaging and meetings capabilities. Everyone is familiar with the basics of Webex these days. Evolve IP completely integrates advanced messaging and meeting features into a single app, making it easier than ever to schedule, record, and review communications as well as access related data, files, and colleagues in a single space. 

• World-class integrations. By working with experts in this space, customers benefit from tight, complete, and efficient integrations between telephone systems, video communications platforms, collaboration tools, and back-end data, operating system, and software resources. This helps everyone accessing this system have all the information they need to do their jobs effectively at their fingertips. 

• Established partnerships. Evolve IP has had long-term partnerships with both Microsoft and Cisco, building years of experience in performing platform-level integrations. Evolve IP seamlessly integrates its proven workplace technologies with the advanced capabilities of these technology giants, resulting in enhanced productivity, security, and end-user experience. 

Communication and Collaboration Features 

Evolve IP’s UCaaS platform boasts a wide number of in-demand and desired features for today’s hybrid and remote businesses. While Evolve IP has developed many of these features, some have resulted from close collaboration with industry leaders such as Cisco and Microsoft, leveraging their proven advanced capabilities in this space. 

Evolve Anywhere with Webex hosts numerous collaboration features, including: 

• HD audio calling ensures enterprise-quality connections 
• Business SMS allows immediate text communications 
• Contact center provides all the tools needed to efficiently manage customer communications 
• Call recording with voice AI makes it simple to automate communications 

• Business continuity promises that weather or other unexpected occurrences do not significantly affect your business 
• CRM integration supports contact center agents with comprehensive customer information and historic interactions to improve customer service 
• Web-based user management makes it simple to scale up or down as well as adjust permissions and access 
• DaaS accessibility allows comprehensive accessibility to virtual end devices 
• Receptionist app streamlines work for gatekeepers 

• Open seating allows you to add as many users as needed 
• Omni-channel call center provides a complete view of all customer interactions in one place 
• SIP phone compatibility 
• Multi-level auto attendant hunt groups 
• Number routing helps get people connected quickly and efficiently 

• Cloud fax supports sending information to the right people through fax technologies 

Conclusion 

Evolve IP partners with IT professionals to make the future of work better by seamlessly integrating their essential productivity tools into a single, secure solution, fine-tuned for the hybrid workforce. Learn more about unified communications and how it can help you establish or build your hybrid or remote work environment. Contact Evolve IP today to speak with one of our experts.