Deliver a World-Class Customer & Agent Experience

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Bringing all communication channels into one space. Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact centre features, ensure agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. 

Our difference?  We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.

Feature Rich Unified Contact Centre

that keep agents connected & build trusted relationships

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Cisco Webex Integration

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Microsoft Teams Integration

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Call Recording with Voice AI

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Advanced Reporting

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CRM Integrations

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Complete Omnichannel Feature Set

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Unified with PBX

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Agent & Supervisor Tools

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Remote Application Access

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IVR, Surveys & Callbacks

Benefits of Evolve IP’s Unified Contact Centre

Single, Unified Platform – Operate in the same collaboration solution as the rest of the business to reduce agent & customer friction

Industry-Best Pricing – Deliver a world-class CX at a cost significantly less than comparable solutions

Work & Hire Anywhere – Expand labor pool and employee satisfaction with a BYOD strategy and flexible work arrangements

Flexible Deployment Options – Enable agents to operate via their preferred end-point (softphone, desk phone, mobile)

Actionable Insights – Improve metrics and visibility across all communication channels

Seamless Agent Experience – Collaborate with anyone in the organisation on nearly any device instantly

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Your essential IT ally for the enterprise hybrid workforce.

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We Listen So You Can Communicate Better

Partnering with Evolve IP gives you access to the latest unified technologies with unparalleled support.
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Simplify and future-proof your technology footprint with Evolve IP

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It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

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