Deliver a World-Class Customer & Agent Experience
Bringing all communication channels into one space. Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact centre features, ensure agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more.
Our difference? We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.
Feature Rich Unified Contact Centre
that keep agents connected & build trusted relationships
Cisco Webex Integration
Microsoft Teams Integration
Call Recording with Voice AI
Advanced Reporting
CRM Integrations
Complete Omnichannel Feature Set
Unified with PBX
Agent & Supervisor Tools
Remote Application Access
IVR, Surveys & Callbacks
Benefits of Evolve IP’s Unified Contact Centre
Single, Unified Platform – Operate in the same collaboration solution as the rest of the business to reduce agent & customer friction
Industry-Best Pricing – Deliver a world-class CX at a cost significantly less than comparable solutions
Work & Hire Anywhere – Expand labor pool and employee satisfaction with a BYOD strategy and flexible work arrangements
Flexible Deployment Options – Enable agents to operate via their preferred end-point (softphone, desk phone, mobile)
Actionable Insights – Improve metrics and visibility across all communication channels
Seamless Agent Experience – Collaborate with anyone in the organisation on nearly any device instantly
Your essential IT ally for the enterprise hybrid workforce.
Simplify and future-proof your technology footprint with Evolve IP
It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.
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