[King of Prussia, PA – March 12, 2024] - Evolve IP, a leading provider of secure, reliable hybrid work solutions that enable distributed workforces to be productive anywhere, today announced that it has been recognized as a “Leader” and “High Performer in G2’s Winter 2024 report.

G2 is one of the leading customer review platforms that helps organizations compare all the available business software and services based on user ratings and social data. Among the badges we received, Evolve IP was awarded “Easiest to Do Business With”, “Best Support”, and “Users Love Us” for Desktop as a Service (DaaS) and Unified Communications as a Service (UCaaS). This achievement demonstrates the company's unwavering commitment to a positive customer experience and its innovative Pod support system, designed to deliver technical and consultative expertise wherever and whenever it is needed most.

Evolve IP's Pod system stands in stark contrast to traditional tiered support models. It revolves around building small, dedicated teams ("Pods") focused on specific clients with similar configurations. This ensures that Evolve IP technicians have deep familiarity with client configurations before issues arise, resulting in faster and efficient problem resolution. It also helps clients build a strong working relationship with the technicians that support their deployment. If an issue needs escalation, Evolve IP brings in subject matter experts into the pod and debriefs them of each client's unique needs, technology stack, and size. This fosters a true partnership approach.

Key Impact of the Pod System:

  • Deeper client understanding: Pods go beyond basic product expertise, truly understanding each client's business context. This eliminates the need for repetitive explanations and streamlines issue resolution.
  • Personalized interactions: Clients have consistent access to the same team, fostering familiarity and trust. Dedicated team chats and collaboration tools further enhance communication and responsiveness.
  • Faster resolutions: With no need for handoffs or knowledge gaps, Pods can quickly resolve issues, often on the same day or within 24 hours. Evolve IP boasts a 70% same-day/24-hour resolution rate.

"Our Pod system is all about providing a more customer-centric experience. We want to understand your business and develop support teams specifically structured around your needs. This not only leads to faster resolutions but also allows us to build more meaningful, collaborative relationships with our clients.", said Martin Call, Evolve IP’s Chief Operating Officer.

“The impressive G2 awards Evolve IP won in Winter 2024 is a testament to the success of Evolve IP's Pod system and its commitment to working as an extension of each client’s IT team. This is just one of the ways that Evolve IP differentiates itself from other Unified Communications, Contact Center and Desktop-as-a-Service providers—making it the partner of choice for businesses seeking personalized attention and exceptional service.” said Call.

Click here to schedule a demo or learn more about how Evolve IP can support and secure your remote workforce.

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