Evolve Anywhere
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With the shift to remote or hybrid workplaces as a response to the COVID-19 pandemic, there is greater demand on IT to integrate an ever-wider range of capabilities. IT professionals need the most sophisticated solutions to not just survive, but thrive, in this new Work Anywhere world.
Evolve IP is your IT ally; leveraging platforms from the world's leading technology companies to unify workplace productivity solutions and empower the remote workforce.
We have been delivering Microsoft Teams Direct Routing since it was first available, and, quite simply, we’re the experts. Our solution is a native integration between the Microsoft Cloud, and Evolve IP’s Global Voice Cloud, and that means it works everywhere, on every device without 3rd party bots or browser concerns.
Our head start in the market also means that we provide features others cannot, like an integrated contact center, AI speech recognition, business messaging, delivery on digital workspaces, and all of the features enterprises need like receptionist clients, multi-level hunt groups, and more.
Get the world's leading collaboration and communications services PLUS…
Enterprise features that no other provider can deliver.
Business SMS
Contact Center
Call Recording with Voice AI
DaaS Accessible
SSO & MFA
Number Routing/Business Continuity
Receptionist App
Web-based User Management
Multi-level Auto Attendant / Hunt Groups
SIP Phone Compatible
And of course, it includes all essential Teams features, like:
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Collaborative, Persistent Group Chat
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Audio & Video Conferencing
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Search, Discovery & File Sharing
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Integrations with Office apps
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Workspaces with One or More Channels
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External Guest Accounts
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Application Library, Plugins, and 3rd-party Frameworks and more...
Embrace Microsoft Copilot
As a trusted Microsoft Gold Partner and CSP, we offer more than just access to this AI tool. Click on the link below to unlock the full potential of Microsoft Copilot with Evolve IP.
UCaaS FAQs
Unified Communications as a Service (UCaaS) is a cloud-based communication platform that integrates various communication and collaboration tools into a unified solution. It combines services such as voice, video conferencing, messaging, presence, and file sharing to streamline communication within an organization. Evolve IP natively integrates it’s UCaaS solution I.e. Evolve IP’s Global Voice Cloud with both Microsoft Teams and Cisco Webex.
- voice calling
- video calling
- instant messaging
- business SMS
- call recording with AI
- Presence
- audio and video conferencing
- screen sharing
- file sharing
- Mobility
- CRM integrations with business applications
- web-management portal
- receptionist app
- multi-level auto attendants and hunt groups
- cloud fax
- business continuity
- cloud fax
- omnichannel call center
- centralized management.
- Click here to learn more about our key features.
Benefits of UCaaS include increased productivity, cost savings, enhanced collaboration, flexibility for remote work, improved customer service, scalability, reduced maintenance efforts, and a more efficient communication infrastructure.
Evolve IP’s UCaaS is suitable for businesses of all mid-size enterprises and various industries, including healthcare, finance, banking, insurance, manufacturing, retail, software technologies, professional services and more.
If you are a decision maker looking for any one of the below, Evolve IP can help:
- Need 100+ UCaaS seats
- Use MS Teams or Cisco Webex and have voice/telephony needs
- Seeking a truly UNIFIED collaboration and voice experience (vs. Third party bots and plug-ins)
- have Integrated CONTACT CENTER needs
- have Legacy PBX (ATAs, IVR) or hybrid requirements (non-collab users)
- Seeking a single partner for O365, Webex and voice services
- Considering end-user computing alternatives (DaaS)
- Unpredictable costs & hardware requirements
- Must reduce total cost of ownership and maintain profits.
- Minimize hardware, capex while increasing flexibility to scale.
- Need to enable remote and mobile teams
- Must support working from home
and hybrid models. - Need to be able to stay connected
in the field to stay on top of their job. - Too many applications & vendors to keep track of
- People spend too much time looking for the tools they need.
- Content scattered across multiple locations.
- Low employee productivity and retention
- Taking too long to get
things done. - Outdated tools lead to employee/new hire dissatisfaction.
- Provides a long-term voice strategy with 99.999% network uptime
- Reduces costs by consolidating multiple communications and collaboration solutions
- Simplifies operations to enable IT to do more with less
- Improve user experience, mobility, and productivity with natively integrated UCaaS, CCaaS and Collaboration platforms (such as Microsoft Teams/ Webex)
- Ability to easily scale and manage users and locations
- Support for unique profiles
- Security and compliance
- 99.999% Uptime and reliability
- Optimization of resources and applications
- Improved support and service delivery
Microsoft calling plans provide zero support, limited PBX features and a low network uptime. Choosing Evolve IP would mean 24x7x365 support and service (at no additional cost), better network uptime and advanced features such as Receptionist app, compliant Call Recording, business SMS, and much more.
Microsoft Direct | Evolve IP |
Microsoft's calling plan is $12 for Domestic and an additional $12 for international (even if 1 call is made) | Evolve IP's entry point is $7.95, not including volume discounts, international calling is billed on a per-call basis |
Microsoft only offers 99.9% Service Level Agreement (SLA) | Evolve IP has a 99.99% SLA, but consistently delivers 99.999% availability and uptime |
Microsoft does not provide customer service | Evolve IP offers 24/7/365 customer service |
Microsoft has a limited feature set that cannot be upgraded | Evolve IP offers enterprise-level features included multi-level auto attendants, call recording, contact center, CRM integration, receptionis, IVR and analog points for fax, overhead paging |
Microsoft is not a service provider – they are the world's largest software provider | Evolve IP is a service provider which includes support, service delivery, account management, and training |
Microsoft can deliver a unified invoice for O365 and Microsoft voice | Evolve IP can deliver the same |
- Send and receive faxes electronically to and from anywhere in the world
- Exchange faxes in the format of your choice (.pdf, .doc, etc.)
- Secure encrypted transmission
- Send concurrent faxes with no added delay
- Support toll-free and international faxing
- If your organization uses Microsoft 365 and Microsoft Teams for collaboration, then Evolve IP’s Microsoft Teams Direct Routing is the way to go. But if your organization is a Cisco shop, then Evolve Anywhere with Cisco Webex is the right way to go.
- Microsoft Teams Direct Routing offers a tight integration with Microsoft Office 365 and a large ecosystem of certified devices where as Cisco Webex is not as tightly integrated with Microsoft Office 365 and has a smaller ecosystem of certified devices.
- When considering between these 2 solutions, it is important to consider your organizations size, your existing IT infrastructure, user preferences, and budge
Enterprise Voice Features
Microsoft has developed a Call Quality Dashboard that provides layers of information in relation to call quality.
There are four ways to deploy Microsoft Teams with Voice:
The deployment process goes through the following steps highlighted in the table below. Click here to learn more.
Design |
Complete an implementation workbook including all user information, auto-attendants, hunt groups, contact center, receptionists, call recording |
Provide documentation on existing call center routing and messaging such as call flow diagrams (if applicable) |
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Identify business & technical requirements for network,desktop, smart phones, tablets and VoIP routing, gateways, firewalls | |
Document requirements in your vendor applications |
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Verify and purchase necessary Microsoft licensing in Office 365 Customer Tenant for: E1, E3, E5, Phone System, Audio Conferencing, and Conference Room licensing |
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Approve design | |
Build |
Build Hosted PBX and contact center solution on the vendor voice platform |
Build the sub-domain, gateways, trunking, voice routing policies in Office 365 Customer Tenant |
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Build user roles, permissions and PSTN usages in the Office 365 Customer Tenant |
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Identify use cases for testing and document formal User Acceptance Test criteria |
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Order phones, headset, accessories, and video conference equipment for delivery (depends if phones are purchased through Evolve) |
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Install applications, bookmark web-based applications, test logins |
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Build your identity an access management instance for users to access the vendor’s application |
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Build web-based portal for service management |
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Ensure that all network and firewall requirements documented by the vendor have been met |
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User Acceptance Testing (UAT) |
Perform user acceptance testing including routing, messaging, phones and video endpoints |
Document testing feedback |
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Update solution based upon testing feedback |
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UAT approval | |
Implement change freeze three days prior to the go-live date |
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Finalize go-live testing and end-user change management plans |
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Finalize go-live testing and end-user change management plans |
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Finalize cutover plans |
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Ensure that every user has logged into MS Teams and confirmed access |
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Train system administrator(s) |
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Train users on vendor applications |
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Provide access to vendor knowledge base of system documentation, how-to articles, user guides, quick- reference guides, etc. |
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Deployment |
Document deployment feedback |
Update solution based upon testing feedback |
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Provide any supplemental training |
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Take ownership of all voice administration activities including call recording, receptionist, analog ports, auto- attendants, and hunt groups |
We Make the Future of Work Better for Everyone.
Your business has unique challenges and we've got the expertise to solve them. As a Microsoft Gold Partner and Microsoft CSP, Evolve IP can provide the latest features, plus unparalleled service and security.
Let's TalkYour essential IT ally for the enterprise hybrid workforce.
International accounting firm increases productivity by 30% during COVID with fully integrated Work Anywhere™ solutions.
Everything was flowing, everyone's connecting...Just seamless! And everything just worked. We haven't been down since we went remote."
– Chief Information Officer, Friedman, LLP
Simplify and future-proof your technology footprint with Evolve IP
It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.