• Mix and match plans to meet your unique IT needs

    Pay for what you need (when you need it)

Evolve Anywhere with Webex Voice

Secure, support & manage your remote / hybrid users from anywhere on any device

Essentials


Starts at
$5.57
per month

The Essentials package features:

  • Softphone calling only
  • Domestic usage
  • DID
  • e911
  • Join meetings w/ video
  • Participant only
  • 24x7 Customer Support
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Basics


Starts at
$6.00
per month

Includes all Essentials features, plus:

  • Full meetings user
  • Messaging
  • Advanced PBX (SIP Handsets, Hunt Groups)
  • Space meetings only (25 participants)
  • Webex Assistant
  • Basic Call Center
  • Reporting
  • Call Control
  • 24x7 Customer Support

Standard


MOST POPULAR

Starts at
$7.48
per month

Includes all Basics features, plus:

  • Personal meeting room
    (100 participants, 
    dial-in option)
  • Meeting recording  (local)
  • 24x7 Customer Support

Plus


Starts at
$15.56
per month

Includes all Standards features, plus:

  • Personal meeting room (1000 participants)
  • Executive Assistant
  • Meeting recording (cloud)
  • Live streaming (FB, YT)
  • App Integrations
  • 24x7 Customer Support

*Discounts apply based on term and value.

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"Response times are almost immediate and they are great at follow up. The support from Evolve IP is industry best. Every person I have had the pleasure of working with has been competent and extremely helpful."
"We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. It has been wonderful."
"Our executives can now travel to different locations, simply find an empty office or workstation and log-on to access their own desktop environment… We gained an immediate increase in mobility within single offices and as well as from office-to-office without having to buy every associate a new laptop."
"Evolve IP facilitated the most successful and smooth data center move we’ve ever experienced. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits."
"If we didn't do this, we would’ve had to hire 3 or 4 more people. This saved our bottom line, got more service, and increased the firm’s efficiency/uptime."

UCaaS FAQs

Benefits of UCaaS include increased productivity, cost savings, enhanced collaboration, flexibility for remote work, improved customer service, scalability, reduced maintenance efforts, and a more efficient communication infrastructure.  

Yes, our UCaaS provides integration capabilities with popular business applications such as Microsoft Teams and Webex enhancing workflow efficiency and productivity.
Our UCaaS solution is offered on a subscription-based pricing model, per user per month. We offer a Webex UCaaS solution and Microsoft Teams UCaaS solution. Our Microsoft Teams & Webex UCaaS solution starts at $5.57 per user per month. Click here to see a more in depth breakdown of our UCaaS offerings.  
We currently do not have a free trial or demo available for UCaaS. 
We offer 24x7x365 support for our UCaaS customers. We provide tailored support and service from the first appointment to post implementation, at no additional cost. In early 2021, we recognized that the traditional telephony support structure required optimization to meet the nuanced needs of today’s remote/hybrid workforce. In 2022, Evolve IP completed transformation of its support organization from a traditional call center to PODs consisting of cross-functional technicians working together to serve a designated group of customers with a similar technology footprint. This unique approach enables Evolve IP to provide a truly high-touch and consultative experience to enable customers to fully optimize their communication, collaboration and compute investment. Now, Evolve IP’s services NPS score is 85% and same day resolution time is 70%. 
Evolve IP provides HD Audio Calling, continuously monitoring and managing network performance to maintain optimal call quality. We optimize our networks and employ quality of service (QoS) measures to ensure high-quality voice and video calls.  
Some of the common problems UCaaS can help solve are: 
  • Unpredictable costs & hardware requirements 
  • Must reduce total cost of ownership and maintain profits. 
  • Minimize hardware, capex while increasing flexibility to scale. 
  • Need to enable remote and mobile teams 
  • Must support working from home  
    and hybrid models. 
  • Need to be able to stay connected  
    in the field to stay on top of their job. 
  • Too many applications & vendors to keep track of 
  • People spend too much time looking for the tools they need. 
  • Content scattered across multiple locations. 
  • Low employee productivity and retention 
  • Taking too long to get  
    things done. 
  • Outdated tools lead to employee/new hire dissatisfaction. 
Click here to learn more. 
  • Provides a long-term voice strategy with 99.999% network uptime 
  • Reduces costs by consolidating multiple communications and collaboration solutions 
  • Simplifies operations to enable IT to do more with less 
  • Improve user experience, mobility, and productivity with natively integrated UCaaS, CCaaS and Collaboration platforms (such as Microsoft Teams/ Webex) 
  • Ability to easily scale and manage users and locations 
  • Support for unique profiles 
  • Security and compliance 
  • 99.999% Uptime and reliability 
  • Optimization of resources and applications 
  • Improved support and service delivery 

The deployment process goes through the following steps highlighted in the table below. Click here to learn more.  

Design

Complete an implementation workbook including all user information, auto-attendants, hunt groups, contact center, receptionists, call recording

Provide documentation on existing call center routing and messaging such as call flow diagrams (if applicable)

Identify business & technical requirements for network,desktop, smart phones, tablets and VoIP routing, gateways, firewalls

Document requirements in your vendor applications

Verify and purchase necessary Microsoft licensing in Office 365 Customer Tenant for: E1, E3, E5, Phone System, Audio Conferencing, and Conference Room licensing

Approve design
Build

Build Hosted PBX and contact center solution on the vendor voice platform

Build the sub-domain, gateways, trunking, voice routing policies in Office 365 Customer Tenant

Build user roles, permissions and PSTN usages in the Office 365 Customer Tenant

Identify use cases for testing and document formal User Acceptance Test criteria

Order phones, headset, accessories, and video conference equipment for delivery (depends if phones are purchased through Evolve)

Install applications, bookmark web-based applications, test logins

Build your identity an access management instance for users to access the vendor’s application

Build web-based portal for service management

Ensure that all network and firewall requirements documented by the vendor have been met

User Acceptance Testing (UAT)

Perform user acceptance testing including routing, messaging, phones and video endpoints

Document testing feedback

Update solution based upon testing feedback

UAT approval

Implement change freeze three days prior to the go-live date

Finalize go-live testing and end-user change management plans

Finalize go-live testing and end-user change management plans

 Finalize cutover plans

 Ensure that every user has logged into MS Teams and confirmed access

Train system administrator(s)

 Train users on vendor applications

 Provide access to vendor knowledge base of system documentation, how-to articles, user guides, quick- reference guides, etc.

Deployment

 Document deployment feedback

Update solution based upon testing feedback

Provide any supplemental training

Take ownership of all voice administration activities including call recording, receptionist, analog ports, auto- attendants, and hunt groups

 

 

Our TCO Calculator is designed to assist in projecting the Total Cost of implementing and supporting a Direct Routing deployment. The TCO model incorporates 3 primary expense categories: Physical Hardware and Software Expenses, Operational Expenses & Personnel Costs. Click here to download the TCO Calculator. 
Yes, UCaaS solutions often offer customization options, allowing businesses to tailor the platform to their unique communication and collaboration requirements, including branding, feature selection, and integration preferences.  

We work along your side as an extension of your IT team to solve business problems, quickly and efficiently. Trusted by 500,000+ users to help them grow.

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Compliance & Certifications

With a dedicated compliance and certifications practice, Evolve IP offers our customers confidence with The Compliance Cloud.

Simplify and future-proof your technology footprint with Evolve IP

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It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

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