UCaaS Solutions | Team Voice | Improve Collaboration with Evolve IP

"Response times are almost immediate and they are great at follow up. The support from Evolve IP is industry best. Every person I have had the pleasure of working with has been competent and extremely helpful."

"We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. It has been wonderful."

"Our executives can now travel to different locations, simply find an empty office or workstation and log-on to access their own desktop environment… We gained an immediate increase in mobility within single offices and as well as from office-to-office without having to buy every associate a new laptop."

"Evolve IP facilitated the most successful and smooth data center move we’ve ever experienced. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits."

"If we didn't do this, we would’ve had to hire 3 or 4 more people. This saved our bottom line, got more service, and increased the firm’s efficiency/uptime."

Ryan Easter

Principal and Director of IT, Johnson Investment Council

“We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. People are very appreciative that we’re in this position and everything is working. It has been wonderful.”

Jeff Francis

VP of IT, US Dermatology Partners

“Evolve IP facilitated the most successful and smooth data center move we’ve ever experienced. Even more, their desktop solution enabled us to quickly resolve our technology bottlenecks so that IT could deliver strategic business value faster. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

Dan Sincavage

Co-founder, Tenfold

"Tenfold is the market leader for cloud-based CRM integration and we have been a client of Evolve IP for 6 years. As our business grew and needed to adapt, we deployed their Microsoft Teams with Cisco voice solution. This has enabled our employees to work productively from anywhere. We have also been able to manage our costs while providing a scalable, supportable communications technology that will evolve over time and exceed our needs.”

Benefits of UCaaS include increased productivity, cost savings, enhanced collaboration, flexibility for remote work, improved customer service, scalability, reduced maintenance efforts, and a more efficient communication infrastructure. 

Yes, our UCaaS provides integration capabilities with popular business applications such as Microsoft Teams and Webex enhancing workflow efficiency and productivity.

Our UCaaS solution is offered on a subscription-based pricing model, per user per month. We offer a Webex UCaaS solution and Microsoft Teams UCaaS solution. Our Microsoft Teams & Webex UCaaS solution starts at $5.57 per user per month. Click here to see a more in depth breakdown of our UCaaS offerings.

 We currently do not have a free trial or demo available for UCaaS.

We offer 24x7x365 support for our UCaaS customers. We provide tailored support and service from the first appointment to post implementation, at no additional cost. In early 2021, we recognized that the traditional telephony support structure required optimization to meet the nuanced needs of today’s remote/hybrid workforce. In 2022, Evolve IP completed transformation of its support organization from a traditional call center to PODs consisting of cross-functional technicians working together to serve a designated group of customers with a similar technology footprint. This unique approach enables Evolve IP to provide a truly high-touch and consultative experience to enable customers to fully optimize their communication, collaboration and compute investment. Now, Evolve IP’s services NPS score is 85% and same day resolution time is 70%.

Evolve IP provides HD Audio Calling, continuously monitoring and managing network performance to maintain optimal call quality. We optimize our networks and employ quality of service (QoS) measures to ensure high-quality voice and video calls.

Some of the common problems UCaaS can help solve are:

Unpredictable costs & hardware requirements
Must reduce total cost of ownership and maintain profits.
Minimize hardware, capex while increasing flexibility to scale.
Need to enable remote and mobile teams
Must support working from home
and hybrid models.
Need to be able to stay connected
in the field to stay on top of their job.
Too many applications & vendors to keep track of
People spend too much time looking for the tools they need.
Content scattered across multiple locations.
Low employee productivity and retention
Taking too long to get
things done.
Outdated tools lead to employee/new hire dissatisfaction.

Click here to learn more.

Provides a long-term voice strategy with 99.999% network uptime
Reduces costs by consolidating multiple communications and collaboration solutions
Simplifies operations to enable IT to do more with less
Improve user experience, mobility, and productivity with natively integrated UCaaS, CCaaS and Collaboration platforms (such as Microsoft Teams/ Webex)
Ability to easily scale and manage users and locations
Support for unique profiles
Security and compliance
99.999% Uptime and reliability
Optimization of resources and applications
Improved support and service delivery

The deployment process goes through the following steps highlighted in the table below. Click here to learn more.

Design	Complete an implementation workbook including all user information, auto-attendants, hunt groups, contact center, receptionists, call recording
	Provide documentation on existing call center routing and messaging such as call flow diagrams (if applicable)
	Identify business & technical requirements for network,desktop, smart phones, tablets and VoIP routing, gateways, firewalls
	Document requirements in your vendor applications
	Verify and purchase necessary Microsoft licensing in Office 365 Customer Tenant for: E1, E3, E5, Phone System, Audio Conferencing, and Conference Room licensing
	Approve design
Build	Build Hosted PBX and contact center solution on the vendor voice platform
	Build the sub-domain, gateways, trunking, voice routing policies in Office 365 Customer Tenant
	Build user roles, permissions and PSTN usages in the Office 365 Customer Tenant
	Identify use cases for testing and document formal User Acceptance Test criteria
	Order phones, headset, accessories, and video conference equipment for delivery (depends if phones are purchased through Evolve)
	Install applications, bookmark web-based applications, test logins
	Build your identity an access management instance for users to access the vendor’s application
	Build web-based portal for service management
	Ensure that all network and firewall requirements documented by the vendor have been met
User Acceptance Testing (UAT)	Perform user acceptance testing including routing, messaging, phones and video endpoints
	Document testing feedback
	Update solution based upon testing feedback
	UAT approval
	Implement change freeze three days prior to the go-live date
	Finalize go-live testing and end-user change management plans
	Finalize go-live testing and end-user change management plans
	Finalize cutover plans
	Ensure that every user has logged into MS Teams and confirmed access
	Train system administrator(s)
	Train users on vendor applications
	Provide access to vendor knowledge base of system documentation, how-to articles, user guides, quick- reference guides, etc.
Deployment	Document deployment feedback
	Update solution based upon testing feedback
	Provide any supplemental training
	Take ownership of all voice administration activities including call recording, receptionist, analog ports, auto- attendants, and hunt groups

Our TCO Calculator is designed to assist in projecting the Total Cost of implementing and supporting a Direct Routing deployment. The TCO model incorporates 3 primary expense categories: Physical Hardware and Software Expenses, Operational Expenses & Personnel Costs. Click here to download the TCO Calculator.

Yes, UCaaS solutions often offer customization options, allowing businesses to tailor the platform to their unique communication and collaboration requirements, including branding, feature selection, and integration preferences. 

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Dan Sincavage

UCaaS FAQs

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