Overview

Your employees are your company’s most critical asset. Supporting them is one of your largest expenses.

To further complicate the issue, your business is comprised of many different types of users – from a typical knowledge worker to a multimedia designer to a road warrior executive or salesperson. That’s why Evolve IP Desktop Services are a far superior option to on-site IT and typical “one size fits all” cloud desktop offerings.

Evolve IP Desktop Services meet the diverse needs of any organization by providing a unified desktop management solution for physical and virtual desktops alike – enabling IT departments to deliver the most appropriate desktop solution for each end user, while maintaining control through the cloud and improving end-user support.

Desktop Services

An untethered “virtual” workspace

DaaS frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee. By leveraging desktop virtualization from VMware, IT managers are freed from the need to “touch” each desktop when adding or removing users or to fix problems and deliver new applications, saving staff time and keeping employees productive.

The cornerstone of Desktop Services

With the growing challenge for IT to enable and manage mobile and remote workforces, we understand the critical need for solutions that save you valuable time, improve efficiencies and increase your bottom line. Now you can leverage an enterprise-class remote monitoring, management and automation platform to self-manage your IT assets and deliver remote support to your end users from a single console.

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Let the pros manage your IT

Help Desk

Help Desk is an incident-based, normal business hours support service for end-users. It covers typical end-user issues, proactive operating system and Microsoft Office critical updates, and antimalware/antivirus management.

Managed IT

Managed IT enable clients to outsource lifecycle IT support by providing Help Desk, 24x7x365 proactive monitoring and remediation, comprehensive support for server-side applications, license and warranty management, routine system and infrastructure wellness checks, managed backups and vendor management.

Empower IT to monitor and manage all mobile devices across the organization regardless of location or type

For many employees, their mobile device is their primary business workspace. But how can you protect critical company assets and ensure end user productivity on a consumer device? Included with RMM, Mobile Device Management (MDM) makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business.

Desktop as a Service

An untethered “virtual” workspace

DaaS frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee. By leveraging desktop virtualization from VMware, IT managers are freed from the need to “touch” each desktop when adding or removing users or to fix problems and deliver new applications, saving staff time and keeping employees productive.

Remote Monitoring & Management

The cornerstone of Desktop Services

With the growing challenge for IT to enable and manage mobile and remote workforces, we understand the critical need for solutions that save you valuable time, improve efficiencies and increase your bottom line. Now you can leverage an enterprise-class remote monitoring, management and automation platform to self-manage your IT assets and deliver remote support to your end users from a single console.

Helpdesk & Managed IT
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Let the pros manage your IT

Help Desk

Help Desk is an incident-based, normal business hours support service for end-users. It covers typical end-user issues, proactive operating system and Microsoft Office critical updates, and antimalware/antivirus management.

Managed IT

Managed IT enable clients to outsource lifecycle IT support by providing Help Desk, 24x7x365 proactive monitoring and remediation, comprehensive support for server-side applications, license and warranty management, routine system and infrastructure wellness checks, managed backups and vendor management.

Mobile Device Management

Empower IT to monitor and manage all mobile devices across the organization regardless of location or type

For many employees, their mobile device is their primary business workspace. But how can you protect critical company assets and ensure end user productivity on a consumer device? Included with RMM, Mobile Device Management (MDM) makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business.

Desktop Virtualization Benefits

The ever-increasing expansion of mobile and remote workforces and Bring Your Own Device (BYOD) programs is changing the landscape of business communications, including desktops.

As users are accessing their company resources from various types of devices – tablets, mobile phones, laptops, etc. – from various locations, IT departments are pressured to find ways to accommodate this. At the same time, they need to ensure security and control of company data as well as the associated costs of managing it all.

Enter desktop virtualization.

What is desktop virtualization?

Desktop virtualization is a technology that separates the operating system (OS) instance – or desktop environment – and its applications from the physical client that is used to access that desktop.

When using virtual desktops, such as Desktop as a Service (DaaS), each user retains his or her own instance of the desktop OS and software applications, which is actually running in a virtual machine on a server. The user then accesses his or her desktop via a choice of a variety of low-cost devices, such as a netbook, a Chromebook, an iPad or other type of tablet, or a thin client, as well as a laptop.

Virtual desktops are simple to use and increase productivity across your organization, for both IT and the end-user. Users access their virtual desktops from any location on any device and administrators can support and deploy desktops from a centralized location. Additionally, IT saves valuable time and gets employees back to work quickly because they are able to rectify issues remotely, which is especially helpful to associates working from remote locations or from the road.

The fact that users are able to access their desktops on any device also enables organizations to extend their Bring Your Own Device (BYOD) programs from their cell phones to their desktops, without compromising organizational control or security. In fact, IT is able to enforce security across all users, regardless of the device they are using to access their virtual desktop. If a user’s device is ever lost or stolen, the company apps and data will be locked down and not be accessible.

Virtual desktops also enable organizations to cut costs normally dedicated to upgrading expensive equipment. In fact, organizations can reduce the total cost of desktop ownership by almost 70% through remote troubleshooting, ease of deployment, and extended life of older equipment.

As is common with other cloud-based solutions, desktop virtualization enables organizations to quickly and easily scale as needed, spinning up a new desktop or adding resources to multiple existing desktops with the click of a mouse.

Finally, when you deploy desktops from a cloud services provider – such as Evolve IP – that offers geographic diversity, you are ensured that your services will remain available regardless of conditions at your location.

Virtual Desktop Economics

Reduce the total cost of desktop ownership by almost 70% through remote troubleshooting, ease of deployment, and extended life of older equipment.

Increase Productivity

Support, configure and deploy desktops and mobile devices from a centralized location while offering users the ability to access their desktop from any location on any device.