Workforce Management

By deploying Evolve IP’s award-winning contact center solution with Workforce Management (WFM), contact center managers can build accurate forecasts and optimal staffing schedules – ensuring the optimum number of agents are working at the right time, with the right skills, in the right place.

Moreover, by integrating workforce management with our world-class, omnichannel contact center software, you’ll be saved from the hassle of managing different vendors, avoid large upfront investments, and prevent painful hardware & software implementations.

Evolve IP’s unified WFM platform significantly improves service levels, increases productivity, and delivers a fast return on investment.

Some of the key features provided by the workforce management platform include:

  • Forecasting & Scheduling
  • Intra-Day Management
  • Real-time Adherence
  • Performance Management & Analysis
Performance Management & Analysis
Performance Management & Analysis
Real-time Adherence, Forecasting & Scheduling
Real-time Adherence, Forecasting & Scheduling

Experience an average saving of 5-10% of your staffing hours with WFM

An overwhelming majority of call centers are faced with staffing issues and the challenge of meeting service levels while controlling costs. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success. Adding a cloud-based workforce management platform to our world-class call center solution will save you from the hassle of managing different vendors in addition to avoiding large upfront investments, painful hardware & software implementations.

To learn more download our Workforce Management Datasheet.