Unified Communications, Collaboration, and CRM Integrations
Maximizing your VoIP phone system involves integrating with the leading collaboration and CRM tools like Microsoft Teams, Cisco, DaaS Salesforce, MS Dynamics, Zendesk, Google Apps and more.
When executed properly, these integrations allow enterprises to deliver on the promise to Work Anywhere™, letting users access the features they need, from the applications they use daily, on the devices they choose.
For enterprises living in the Microsoft ecosystem, Teams has become the collaboration tool of choice. Seamlessly enabling employees to interact via video, chat, as well as co-work on Microsoft’s productivity applications, Teams is the world’s top service with nearly 100 million daily users.
However, Microsoft Teams lacks the voice features needed by enterprise and midmarket businesses such as cloud business continuity for calls and voicemail, business messaging, AI speech analytics, contact center capabilities, receptionist features, and more.
Evolve IP integrates Cisco voice with Microsoft Teams Direct Routing to deliver a tailored solution that meets the exact needs of our clients – no matter where or when their employees are working.
Evolve IP improves employee productivity with a pre-integrated solution for Cisco’s unified communications features. The integration enables voice, video, instant messaging & presence (IM&P), desktop sharing, soft phone, and audio/web conferencing. These critical unified communications features are delivered in familiar applications such as Microsoft Outlook, Google Apps, and salesforce.com – ensuring user adoption – and a consistent experience across desktop, tablet and mobile operating systems.
Users have the ability to securely communicate from any location with an application that works with PC, MAC, Android and iOS mobile devices and tablets.
The dramatic increase in remote work has changed the way users access their voice services. For businesses that have deployed desktop-as-a-service or DaaS, integrating Teams and Cisco VoIP has become a critical integration to support employees’ ability to Work Anywhere.
Evolve IP is a leader in DaaS technology integration and an expert in this field. Noted in every Gartner DaaS market guide since inception, we’ve been integrating enterprise-grade voice services into digital workspaces for over a decade – including for Teams users and contact center agents and managers.
Evolve IP’s hosted IP phone system provides Microsoft Office (365 and Exchange) end-users with easy-to-use tools right within their application environment, resulting in adoption and productivity gains. Users can see phone presence, receive a screen pop with caller ID info, click to call, adjust call flow settings, manage active calls, lookup call history, and more.
Evolve IP’s hosted IP phone system integrates with Salesforce.com’s Sales and Service Cloud offerings. The seamless integration between Evolve IP your Salesforce.com instance ensures that end-user adoption and productivity gains are optimal. Users are provided incoming call notification with caller ID lookup against your SF contacts and Leads, and users are provided easy navigation to perform their operations within Salesforce.
Evolve IP’s hosted IP Phone System integrates with Zendesk customer service software. Businesses can deliver a true multi-channel call center by combining the Evolve IP Call Center with Zendesk’s award winning chat and email support applications. This integration supports screen-pop, click to dial and automated incident logging. Easy contact, accounts, and ticketing lookup based on automated caller ID information saves technician time and improves efficient customer interaction.
Additional CRM & OSS Integration
The Evolve IP hosted IP Phone System integrates with many other leading CRMs and business applications not listed above, such as Microsoft Dynamics, Sugar, ACT!, Sage, Goldmine, Clio legal practice management software, Monet WFM and more. Users benefit from incoming call screen pops, click-to-dial from the CRM application, call logging, and more.
IBM Lotus Notes Integration
For enterprise businesses utilizing IBM Lotus Notes for email, Evolve IP offers the ability to integrate voice features. End-users will click-to-call from contacts, receive incoming call notifications with caller ID lookup in Lotus Notes contacts, access to call settings, access to phone presence throughout the organization, active call control, and more.