Unify Your Contact Center
Evolve IP delivers a truly unified contact center, one that seamlessly integrates with Cisco VoIP, unified communications, and Microsoft Teams; enabling managers to work with and hire staff anywhere.
Evolve IP’s unified omnichannel contact center enables agents to collaborate with everybody in the organization using the device(s) of their choice. And, since the phone system and contact center solution are integrated natively, it improves agent visibility, makes contact centers more effiicent, and enhances customer experience.
Benefits of Evolve IP's Unified Contact Center Solution
- Flexible WFH Deployment Options – Agents can operate via the best endpoint for their needs including a softphone (ECS or Teams or UC1), their mobile phone, a physical handset (SIP or Teams), etc.
- Seamless Customer Experience – Agents can collaborate with anybody in the organization to get the answers they need plus they can instantly conference or transfer a Supervisor or SME.
- Leadership Empowered – Supervisors can remotely listen to live interactions and “whisper” in their Agent’s ear to provide instant coaching.
- Expanded Labor Pool – Leadership has the flexibility to hire staff that can Work Anywhere.
Inherent challenges with a typical contact center overlay solution
|Technology Challenge||Customer Impact|
|ACD is unaware of agent’s handset presence||
|ACD and PBX are 2 disparate systems||
|Two Technology Providers||
Unified Contact Center & Phone System
Allow your agents to operate seamlessly with Evolve IP’s fully unified contact center. Learn how we integrate our Gartner MQ omnichannel contact center software, Cisco VoIP unified communications, and Microsoft Teams today!