Deliver a World-Class Customer & Agent Experience

 

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more in their contact center solution. In fact, we’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’.

Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.

CCaaS Matrix

Contact Center Vendor Comparison

This vendor comparison matrix compares contact center providers such as Five9, 8×8, RingCentral and inContact against the following key criteria and more!

Feature Rich Unified Contact Center

that keep agents connected & build trusted relationships

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Complete Omnichannel Feature Set

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Unified with PBX

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Workforce Optimization

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Call Recording with Voice AI

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Cisco WebEx Integration

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Microsoft Teams Integration

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Agent & Supervisor Tools

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Remote Application Access

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Advanced Reporting

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Data Warehouse

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CRM Integrations

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IVR, Surveys & Callbacks

Evolve Contact Suite

The Evolve Contact Suite

Evolve Contact Suite is a fully unified omnichannel contact center solution that integrates with PBX & Microsoft Teams to deliver superior customer experience and enterprise-grade business continuity. Evolve IP’s redundant, compliant cloud-based architecture allows customers to interact across any communication channel & enables agents to work from anywhere.

Benefits of Evolve IP’s Unified Contact Center

Single, Unified Platform – Operate in the same collaboration solution as the rest of the business to reduce agent & customer friction

Industry-Best Pricing – Deliver a world-class CX at a cost significantly less than comparable solutions

Work & Hire Anywhere – Expand labor pool and employee satisfaction with a BYOD strategy and flexible work arrangements

Flexible Deployment Options – Enable agents to operate via their preferred end-point (soft phone, desk phone, mobile)

Actionable Insights – Improve metrics and visibility across all communication channels

Seamless Agent Experience – Collaborate with anyone in the organization on nearly ay device instantly

Your essential IT ally for the enterprise hybrid workforce.

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We Listen So You Can Communicate Better

Your business has unique challenges and we've got the expertise to solve them. Plus, as a Microsoft Gold CSP, you'll always have the latest features with unparalleled support.
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Simplify and future-proof your technology footprint with Evolve IP

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It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

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