Deliver a World-Class Customer & Agent Experience


Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more in their contact center solution. In fact, we’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’.

Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.

CCaaS Matrix

Contact Center Vendor Comparison

This vendor comparison matrix compares contact center providers such as Five9, 8×8, RingCentral and inContact against the following key criteria and more!

Feature Rich Unified Contact Center

that keep agents connected & build trusted relationships


Complete Omnichannel Feature Set


Unified with PBX


Workforce Optimization


Call Recording with Voice AI


Cisco WebEx Integration


Microsoft Teams Integration


Agent & Supervisor Tools


Remote Application Access


Advanced Reporting


Data Warehouse


CRM Integrations


IVR, Surveys & Callbacks

Evolve Contact Suite

The Evolve Contact Suite

Evolve Contact Suite is a fully unified omnichannel contact center solution that integrates with PBX & Microsoft Teams to deliver superior customer experience and enterprise-grade business continuity. Evolve IP’s redundant, compliant cloud-based architecture allows customers to interact across any communication channel & enables agents to work from anywhere.

Benefits of Evolve IP’s Unified Contact Center

Single, Unified Platform – Operate in the same collaboration solution as the rest of the business to reduce agent & customer friction

Industry-Best Pricing – Deliver a world-class CX at a cost significantly less than comparable solutions

Work & Hire Anywhere – Expand labor pool and employee satisfaction with a BYOD strategy and flexible work arrangements

Flexible Deployment Options – Enable agents to operate via their preferred end-point (soft phone, desk phone, mobile)

Actionable Insights – Improve metrics and visibility across all communication channels

Seamless Agent Experience – Collaborate with anyone in the organization on nearly ay device instantly

Your essential IT ally for the enterprise hybrid workforce.

MSG_Arena_Primary_Logo-full-blue Nike_logo ford-img marriott-img chk-img apria-img

We Listen So You Can Communicate Better

Your business has unique challenges and we've got the expertise to solve them. Plus, as a Microsoft Gold CSP, you'll always have the latest features with unparalleled support.
Book a Demo

Simplify and future-proof your technology footprint with Evolve IP

Microsoft_logo partner_cisco_logo_120 VMware_by_Broadcom_Gray-Black_logo partner_citrix_logo_sized partner_zerto_logo_120 veeam-logo dubber-logo

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

Featured By
 Frost and Sullivan Logo Gartner Logo Inc 5000 Logo Fox Business Logo
Certified By
Hitrust Logo AICPA Logo