Deliver a World-Class Customer & Agent Experience
Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more in their contact center solution. In fact, we’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’.
Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful.
Contact Center Vendor Comparison
This vendor comparison matrix compares contact center providers such as Five9, 8×8, RingCentral and inContact against the following key criteria and more!
Feature Rich Unified Contact Center
that keep agents connected & build trusted relationships
Complete Omnichannel Feature Set
Unified with PBX
Workforce Optimization
Call Recording with Voice AI
Cisco WebEx Integration
Microsoft Teams Integration
Agent & Supervisor Tools
Remote Application Access
Advanced Reporting
Data Warehouse
CRM Integrations
IVR, Surveys & Callbacks
The Evolve Contact Suite
Evolve Contact Suite is a fully unified omnichannel contact center solution that integrates with PBX & Microsoft Teams to deliver superior customer experience and enterprise-grade business continuity. Evolve IP’s redundant, compliant cloud-based architecture allows customers to interact across any communication channel & enables agents to work from anywhere.
Benefits of Evolve IP’s Unified Contact Center
Single, Unified Platform – Operate in the same collaboration solution as the rest of the business to reduce agent & customer friction
Industry-Best Pricing – Deliver a world-class CX at a cost significantly less than comparable solutions
Work & Hire Anywhere – Expand labor pool and employee satisfaction with a BYOD strategy and flexible work arrangements
Flexible Deployment Options – Enable agents to operate via their preferred end-point (soft phone, desk phone, mobile)
Actionable Insights – Improve metrics and visibility across all communication channels
Seamless Agent Experience – Collaborate with anyone in the organization on nearly ay device instantly
Your essential IT ally for the enterprise hybrid workforce.
Simplify and future-proof your technology footprint with Evolve IP
It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.
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