Unified Communications Features

Drive productivity with award-winning, work-from-anywhere communications features like video, chat, and conferencing. Keep employees and customers connected with crystal-clear voice services that integrate with the applications you’re already using today. Best of all, as a strategic partner, Evolve IP tailors our solutions to fit the unique needs of your enterprise instead of forcing you into a “one-size-fits-none” service.

The Enterprise UCaaS Features Employees Want

that drive the productivity and results you need.

HD Audio for Crystal-Clear Calls

HD Audio for Crystal-Clear Calls

Users have the ability to collaborate in real-time, schedule and record calls with hundreds of participants, share screens with everyone on a conference, view the presenter’s screen or even transfer control of the screen. Enable users to stay connected anywhere with:

  • HD video – Build trust and be more engaging with the highest quality video
  • WiFi calling – Leverage your WiFi to pay less for calls
  • One number – Be reached on the device(s) of your choice, wherever you are
  • Corporate directory – Find colleagues within seconds with a simple search

Video Calling & Conferencing

With Evolve IP video calling you can meet face-to-face virtually with multiple participants, regardless of their locations, dramatically improving collaboration and creating more engaging personal relationships. Evolve IP video calling can be enabled with HD voice desk phones, Windows and MAC soft clients, and on iOS and Android mobile devices.

Unified Messaging

The days of checking multiple applications for messages are over. Unified messaging delivers multiple types of messages, like voice mail, email, and fax, to a single location. It enables users to communicate quickly and concisely with:

  • Private and group chat – Exchange messages instantly with a colleague or a team, and minimize email overload.
  • Presence status – Remove the guesswork by knowing when a colleague is available to communicate.
  • History– Never lose track of your chats by viewing yesterday, last week, last month, or all.

Busines SMS

Business Messaging – SMS Texting:

Get a fully-integrated SMS / business messaging platform for Microsoft Teams Direct Routing that enables users to text anyone via their business phone number directly from within Microsoft Teams or via a Web browser.

Since Evolve IP’s Work Anywhere solutions, including Microsoft Teams Direct Routing, run natively on every device, employees can text from their business line via a tablet, laptop/desktop, or mobile device.

SSO Security

BYOD or company-owned, enterprise employees use a variety of devices to access files and applications. Secure your business with Identity Management featuring SSO and MFA.

  • Web-based Dashboard – Eliminate password reset requests and enable associates to access their apps from any device.
  • Detailed Reports & Alerts – from password changes to unsuccessful login attempts to browser data.
  • Integrates with M365. Plus, deliver thousands of other SAML apps to your employees.

99.999% Reliability / Business Continuity

Regardless of the conditions at your local office, your cloud phone system and business collaboration tools will continue to work in the Evolve IP cloud. In fact, since inception, our core platform has had 100% uptime! How did we do that? In addition to our geographically redundant global data centers, located in the top facilities in the world like SWITCH, we also have designed the industry’s best, most-resilient network.

Over the last decade Evolve IP has built one of the world’s most robust data and voice networks leveraging multiple Tier 1 carriers across the globe with additional options for VPN, SD-WAN, and private connectivity. The result is a resilient, fully-meshed redundant network that provides true peace of mind.

Desktop & File Sharing

Collaborate with your colleagues regardless of location by sharing your screen with your preferred web browser. You can share your desktop with multiple users at the same time including internal colleagues or users outside your organization. Additionally, you can share your desktop, make a video call, share a file, and chat, all in the same instance.

Integrated Omnichannel Contact Center

Enable your contact center agents with the same powerful unified communications features as the rest of your business. Evolve IP’s omnichannel contact center is seamlessly integrated with our UCaaS and enterprise voice services from Cisco.

Delivering a unified voice, UCaaS, and contact center platform has significant advantages for enterprise businesses – learn more about our contact center solution at the link below.

Open Seating / Hoteling

Open Seating offers greater flexibility and mobility to your workforce by allowing users to log into any phone available in your office and turn it into their primary work phone.

AI Speech Analytics / Call Recording

Provide your organization with a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. Our solution provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications from keyword triggers via Microsoft Teams and email.

This feature is seamlessly integrated with Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications and will help your businesses communicate better by enabling voice recording for every part of the enterprise – from Sales – to Support – to HR.

Mobile & Desktop Apps

Take your office with you and work anywhere, anytime, on any virtually any device.

Any Device – UCaaS works on iOS and Android tablets and smartphones

One Phone – Make calls from your work number, even on your personal mobile phone. Maintain a professional image and keep your mobile number private.

Move Calls – While you’re moving locations easily transfer calls to continue your conversation

Access Your ‘Office’ Anywhere – Easily find colleagues, shared documents, and emails from one app

Desk Phones & Soft Phones

Our UCaaS solution works seamlessly with the world’s leading handsets from providers such as Cisco, Polycom & Yealink. Ensure your users have access to the most up to date HD technology and features (including line keys, better display, wireless options etc.)

Cloud Fax

Cloud fax gives you the ability to send and receive faxes with a single click on your desktop – anywhere in the world, in the format (.pdf,.doc, .jpeg, etc.) of your choice. Eliminate expensive toner cartridges, wasted paper, and cumbersome fax machines.

International

Operate as a unified organization with integrated end-users around the globe. Evolve IP’s international platform enables presence, a single directory, and the ability to move calls between locations and across geographies.