Capture every conversation and boost productivity
The rise in remote working has moved most in-person interactions & meetings to virtual calls. Businesses are looking for a solution that can capture the untapped voice data and provide actionable business intelligence, quickly and securely from any location.
With Evolve IP’s AI-enriched call recording platform, businesses can record 100% of calls, chats and videos, replay recordings and reveal crucial insights from any and every conversation, all in a simplified, automated and compliant manner.
Delivered by world’s #1 conversational data and AI provider
Evolve IP partners with Dubber, the world’s leading unified call recording and voice AI solution to help businesses improve sales and service performance, address compliance mandates, and unlock the potential of voice data.
It integrates with Microsoft Teams Direct Routing and Evolve IP Global Enterprise Voice, allowing enterprises to easily deploy the solution across their organization and support remote working.
Search and Discover
Search and discover using keywords across conversations
Simply click to download, playback and share transcripts
Natural Language Processing
Identify key points during a call, such as when a customer sounds frustrated
Trigger an email, Teams message, or other alerts based on keywords you define
Compliant and Secure
AES-256 bit encryption and full audit trail of access to recordings
Call Recording and Voice AI Use Cases
- Customer Experience – Evolve IP’s call recording solution with voice AI enables contact center and support leaders to quickly identify and respond to client issues, train new employees, and document customer calls
- Sales Coaching – Sales leaders can use Evolve IP’s call recording solution with voice AI to review client calls with personnel; improving sales effectiveness as well as identifying potential opportunities for further engagement
- Human Resources – HR can now easily record and share interviews to speed hiring cycles as well as document onboarding and termination conversations
- Telemedicine – Healthcare organizations that provide remote consultations can now document patient engagements as well as share calls and transcriptions securely
- Compliance – for businesses that require encrypted call recording, Evolve IP’s call recording solution with voice AI ensures that their PCI-DSS, HIPAA / HITRUST, and SOC2 compliance will be maintained
- Mergers & Acquisitions – Partners can share notes, review recordings and search key moments immediately, thereby eliminating the need to take and search through notes, lose information or miss out on important updates