Joseph Pedano, Evolve IP: “the office is no longer just a physical place”
Cybernews Team — April 25, 2022 —It is evident that the pandemic completely changed the way people perceive the workplace. Many organizations were quick to adapt to the new reality, however, simply securing the company’s computers and networks is not always enough.
Besides the perks of working from home, the recent global switch brought its own set of challenges for businesses. While companies managed to secure their workload by encrypting their network, issues surrounding communication and productivity are still prominent today. As we move into this new environment, it is up to the industry leaders to ensure collaboration and creativity thrive, no matter where the office might be.
We caught up with Evolve IP's EVP of Cloud Engineering, Joseph Pedano, who shared some insights about navigating the modern workplace.
What has the journey been like since your launch over a decade ago? Were there any milestones you would like to share?
When Evolve IP was started in 2007, we were largely in the business of convincing business owners and IT professionals that there was a different, easier way to buy technology. At the time, “The Cloud” was a new concept with an obtuse name. Since then, the concept has been embraced and businesses, largely, see cloud services as a trusted alternative to locally deployed solutions. What most businesses did not anticipate, however, is that while the cloud got many IT departments out of the data center business, it thrust them into the integration business. IT leaders were suddenly faced with the challenge of “How do I get my UC working with my contact center and running on my cloud infrastructure, all while playing nice with my collaboration suite, being integrated into my CRM, and running in a virtual desktop or available from my IDM?”
That’s what has always been different about Evolve IP. We offer pre-integrated solutions across several enterprise solution categories. In a way, this has been both a blessing and a curse. Historically, it has been challenging to compete in multiple product areas with companies that specialize in just one thing. Still, we persevered, confident that what made us unique would help fulfill an unmet need in the market. A big milestone for us was when we began to receive recognition from the analyst community for our individual products like Contact Center as a Service or Desktop as a Service, with analysts noting our strong integration into other product offerings. It validated a position we have, and still hold, alone in the market today.
Can you tell us a little bit about what you do? What are the main challenges you help navigate?
Evolve IP, at its heart, is a people company, not a technology company. We seamlessly integrate various enterprise solutions so that employees and businesses can perform at their best using the technologies they know and love.
Never has this service been more in demand than during COVID. If the past two years have taught us anything, it is that the office is no longer just a physical place – it’s a collection of people who need to work together from wherever they are.
Prior to COVID, businesses had a collection of workforce technologies in place, pulled together from various vendors – each one doing its part to keep operations going. And outside of the occasional glitch, it worked okay. Then the pandemic hit, and, for many employees, the hybrid workplace became the only workplace. Suddenly, these disconnected technologies were being accessed remotely by employees in a less than secure fashion and could simply not support the unique demands of a remote workforce.
Evolve IP partners with IT professionals to bring together their Contact Center, Collaboration and Communications, virtual desktops, and other digital services into a single, secure cloud-based solution, fine-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems from vendors like Microsoft, Cisco, Citrix, and VMware, and filling in the gaps, we are improving the experience for both employees and customers, while centralizing technology management. So, no matter how locations, tools, and partners shift over time, our customers have a solution that makes the future of work better for everyone.
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