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Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions

February 4, 2021 / Evolve IP

Microsoft Dynamics, Salesforce.com, Zendesk, and leading CRM Services Seamlessly Integrated with Microsoft Teams and Cisco Enterprise Voice Services

KING OF PRUSSIA, Pa. – Feb. 4, 2021 – PRLog — Evolve IP®, a leading international service provider of Work Anywhere™ solutions, today announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. The solution, developed in partnership with Tenfold, the world’s leading advanced computer telephony integration (CTI) company, ensures business users can work from anywhere, driving efficiency, mobility, and productivity gains for the enterprise.

The Evolve IP and Tenfold solution improves communications and greatly improves the customer experience by delivering key client and prospect data to users inside the native Teams application; speeding calls and providing critical information needed to build relationships. Additionally, users can click-to-dial from CRM records while inbound and outbound calls automatically open contact information, creating ease of use and a simple end user experience.  The service operates efficiently without the need for 3rd party plugins or browser extensions.

Solution highlights include:

  • Automatically capture and logging of inbound and outbound interaction details in the CRM from any device
  • Reduced time looking for contact information and navigating to CRM applications
  • All major CRM services can be integrated with advanced options for Salesforce
  • Enhances team efficiency and improve customer satisfaction
  • Permits end users to work more collaboratively and collectively
  • Free of any hardware or software maintenance
  • Automatic updates for all devices regardless of location

[Case Study] Friedman LLC Accountants & Advisors

International accounting firm increases productivity by 30% during COVID with fully integrated Work Anywhere™ solutions. Microsoft Teams, UCaaS, digital workspaces, and more deliver 100% uptime with seamless collaboration for users and clients.

“Microsoft Teams is the dominant collaboration tool used in midmarket and enterprise businesses and Evolve IP continues to innovate for our customers with the features end users want and need to do their jobs productively and securely. From business messaging (SMS / texting), to AI speech analytics, to CRM integrations, we continue to provide real value to enterprise businesses,” said Scott Kinka, Chief Innovation Officer at Evolve IP. “Tenfold has been an incredible partner for Evolve IP and our combined efforts integrating Teams, Cisco VoIP, and the world’s leading CRM tools will provide great value for our clients.”

“We’re excited about the partnership with Evolve IP and our combined ability to improve the remote work experience while also driving improved business results. This unique solution addresses a critical need in company communications, delivering a unified and integrated customer experience across the core technologies that drive and support revenue,” said Dan Sincavage, COO at Tenfold. “As an Evolve IP customer using Teams, Cisco VoIP, and CRM, Tenfold has seen first-hand the benefits this integrated experience brings to our own operations and we look forward to delivering those same benefits to joint clients.”

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  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

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    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

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    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

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    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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