Experience is Everything: Hotels in The Cloud
BroadSoft and hospitality experts at Fourteen IP and Evolve IP partnered to deliver a unique solution to the JW Marriott Venice – a European-ready hosted PBX solution especially tailored for the hospitality industry. The cloud-based solution helped JW Marriott Venice deliver a 5-star experience to their guests.
“JW Venice was the first hotel we delivered to and they haven’t had a single fault, which is unheard of.”
Liam Halsall, Project Manager
Fourteen IP Communications
“The technology plays a big role when it comes to the experience… you have clients that choose us only for the technology.”
Cristiano Cabutti, Director of Sales & Marketing
JW Mariott
“Fourteen IP partnered with Evolve IP and BroadSoft are the only company in the world that are delivering hosted PBX to the hospitality industry.”
Liam Halsall, Project Manager
Fourteen IP Communications
The Challenge
Experience is Marriot’s key differentiator. All of their guests carry 3 to 4 devices each. They were looking for a solution that would allow them to provide a reliable, safe and secure service to their guests. Also, they wanted to ensure that they picked a solution provider that provided them the opportunity to expand their services within hotels across locations.
The Solution
To deliver a superior guest experience, JW Marriot Resort & Spa chose the cloud PBX solution provided by Evolve IP and Fourteen IP. This solution allowed them to provide an open, mobile, secure and seamless service to their guests, with the flexibility to add other cloud solutions to their portfolio.
The Benefits
Evolve IP’s world-class unified communications solution provides enterprises with crystal clear voice services, award-winning business collaboration tools like video, chat, web conferencing, and screen sharing, and best-of-breed handsets and softphones. Perhaps most importantly all of these features work seamlessly with the business applications your business already uses today.
Contact our solution specialists to learn how you can avoid the hurdles of on-premises PBX and leverage the power of the cloud.
