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Microsoft Teams Direct Routing Comparison

32-point comparative analysis of collaboration solution providers.

  • Global Microsoft CSP, Microsoft Gold Partner, Strategic Cisco Partner
  • Platform-Level Teams Integration
  • Voice Platform
  • Native MS Teams end-user experience (including mobile)
  • Leverages 3rd party S/W or Bots for Teams Integration
  • Maximum Reliability (based on the voice platform being leveraged)
  • Business Continuity
  • Scalability i.e. Delivers Multiple Cloud Solutions
  • Long Term Strategy
  • Includes all Microsoft Teams Features
  • Full voice functionality from any Teams instance
  • Devices
    • Teams-enabled Devices
    • SIP Handsets for Direct Routing
  • Dedicated Project Management & Support for voice-enabled Teams
  • Ability to continuously add leading enterprise-grade voice features
  • MS Teams Integration (Unified not overlay)
  • Integrated Enterprise PBX Features (while maintaining MS Teams user experience)
    • Multi-level Auto Attendants
    • Advanced Hunt groups
    • Analog Ports
    • Call Recording per user
    • Overhead Paging
    • Receptionist Application
    • Alternate Numbers
    • Service Management / Admin Portal
    • Speech Analytics
    • Text Messaging, Business SMS and Web Apps
    • CRM Integration and Support
  • Integrated Contact Center Functionalities
    • Wallboard/Dashboards
    • IVR Routing
    • Queue Callback
    • Post-Call Survey
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