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Microsoft Teams Direct Routing Comparison

32-point comparative analysis of collaboration solution providers.

Global Microsoft CSP, Microsoft Gold Partner, Strategic Cisco Partner
Platform-Level Teams Integration
Voice Platform
Native MS Teams end-user experience (including mobile)
Leverages 3rd party S/W or Bots for Teams Integration
Maximum Reliability (based on the voice platform being leveraged)
Business Continuity
Scalability i.e. Delivers Multiple Cloud Solutions
Long Term Strategy
Includes all Microsoft Teams Features
Full voice functionality from any Teams instance
Devices
- Teams-enabled Devices
- SIP Handsets for Direct Routing
Dedicated Project Management & Support for voice-enabled Teams
Ability to continuously add leading enterprise-grade voice features
MS Teams Integration (Unified not overlay)

Integrated Enterprise PBX Features (while maintaining MS Teams user experience)
- Multi-level Auto Attendants
- Advanced Hunt groups
- Analog Ports
- Call Recording per user
- Overhead Paging
- Receptionist Application
- Alternate Numbers
- Service Management / Admin Portal
- Speech Analytics
- Text Messaging, Business SMS and Web Apps
- CRM Integration and Support
Integrated Contact Center Functionalities
- Wallboard/Dashboards
- IVR Routing
- Queue Callback
- Post-Call Survey

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Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years
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“Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

– Jeff Francis, Vice President of IT USDP
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year
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“That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

– Ken Schultz CIO of Ogletree Deakins
Financial advisory firm enables employees to Work Anywhere with integrated platform
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“The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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