An international law firm, with thousands of employees, was losing productivity and calls due to varied, unintegrated, and unreliable communications services.
Deploy a single, unified communications platform around the globe with a tailored Skype solution to drive associate productivity.
Ogletree Deakins has achieved 99.999% uptime, saved over $300,000 annually, and seen productivity increases in its offices across the board.
“That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs, and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”
– Ken Schultz
CIO of Ogletree Deakins
Reliability, Reliability, Reliability
This was a major impediment to client relations and the handling of time-sensitive issues. When Ken started as CIO at Ogletree Deakins, he recognized that “the #1 problem was the reliability of the communications and contact center. For a law firm to be losing calls, that is a really big problem.”
While Ogletree Deakins had exceptional resources and expertise to serve their clients, communication difficulties directly impacted their ability to do so successfully. Not only did their external communications suffer, internal collaboration became impaired as well. As Ken noted, “people tended to be a lot more siloed.”
Recognizing the impact of these issues, Ogletree Deakins underwent a vigorous process to replace their disparate systems with an integrated IP phone and contact center solution.
Ogletree Deakins deployed Evolve IP’s unified phone and contact center across 60 locations including London, Berlin, Toronto, Paris, Mexico City, and St. Thomas and saw immediate improvements.
“We went with Evolve IP because of their stability and reliability. We knew we wanted a hosted solution and Evolve IP was the perfect fit,” said Ken.
Today, in addition to the security provided by having their phones and contact center running in the cloud, each location is implementing redundancies to provide a backup network.
All employees also have a unified communications application on their mobile phone. In this way, even in a blackout, Ogletree Deakins’ lawyers are able to take calls wherever they’re located.
Ogletree Deakins specializes in labor and employment counsel. No matter the company size, their pledge is to understand their client’s business and objectives.
Evolve Contact Suite
Unified Communications as a Service
IP Phone System