Improve metrics. Reduce costs. Value customer time.
Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call center conditions. When your call center is in jeopardy, the Queue Callback jumps in to wow your customer by calling them back when an agent is available.
- Improve customer satisfaction by being considerate of your caller’s time and offer them a choice to receive a call back from an agent.
- Reduce abandoned calls.
- Reduce inbound toll charges since the caller is not waiting in queue.
- Handle spikes in call volume by utilizing technology instead of adding more agents