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This vendor comparison matrix compares unified communications providers such as 8×8, RingCentral, and Zoom against the following key criteria and more:

  • Platform
  • SLA & Availability
  • Customer Rating
  • Pricing
  • Billing & Support
  • Microsoft Teams Integration
  • CRM Integrations
    Contact Center Integration
  • SIP Phone Compatibility
  • Mobile & Desktop Apps
  • Meetings, Messaging, Collaboration
  • UC Call Recording & AI Speech Analytics
  • Business SMS
  • Desktop Faxing
  • Hoteling
  • Handsets
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