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If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

 

 

Escalation Contacts

Level Resource Email Phone Number
Management Leadership
1 Support Center https://help.evolveip.net 877-459-4347, Option 2
2 Support Managers Manager-Escalations-US@evolveip.net 610-510-8509
3 Support Directors Director-Escalations-US@evolveip.net 610-553-3329
Executive Leadership
4 Martin Call, SVP Client Support mcall@evolveip.net 830-327-5302
If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 George Major III PMO Manager 610.230.2861

gmajor@evolveip.net

2 Jason Jefferies Director, Service Delivery 610.230.0860

jjefferies@evolveip.net

3 Jonathan Sharp Chief Operations Officer 703.282.5659

jsharp@evolveip.net

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 Jason Seiverd Team Lead 610.312.0164 jseiverd@evolveip.net
2 Steve Chun Manager 610.312.0168 schun@evolveip.net
3 Jonathan Sharp Chief Operations Officer 703-282-5659 jsharp@evolveip.net

Support

Help Center: help.evolveip.net
P: 877.459.4347, Option 2

Remote Assistance

Click here to connect with remote live assistance.

Client Training Center

Click here to view our client training center.

Knowledge Base

Click here to view our  knowledge base.

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