Support & Escalation
If you have questions or require support on any Evolve IP service, please refer to the options below.
Client Support
If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.
Help Center:
https://help.evolveip.net
Phone:
877.459.4347, Option 2
If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
| Level | Name | Title | Telephone |
|---|---|---|---|
| Management Leadership | |||
| 1 | Shift Manager | Contact Center | 610-510-8509 |
| 2 | Manager | Support Center | 610-553-3329 |
| Executive Leadership | |||
| 3 | Scott Barndt | VP, Client Experience | 610-298-9515 |
| 4 | Jonathan Sharp | Chief Operations Officer | 703-282-5659 |
Service Delivery
If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
| Level | Name | Title | Telephone | |
|---|---|---|---|---|
| 1 | Sandy Koppelman | Manager, PMO | 610.989.2362 (work) 610.529.6391 (cell) |
skoppelman@evolveip.net |
| 2 | Jason Jeffries | Sr. Director, Operations | 610.230.0860 (work) 610.304.0728 (cell) |
jjeffries@evolveip.net |
| 3 | Mike Hamilton | SVP, Operations | 610.230.0221 (work) 215.668.3062 (cell) |
mhamilton@evolveip.net |
| 4 | Jonathan Sharp | Chief Operations Officer | 703-282-5659 | jsharp@evolveip.net |
Just looking for product-related info?
Visit the Evolve IP Knowledge Base! Support.EvolveIP.net
- Download applications, Awareness Documents, and User Guides
- Search through FAQs or view Quick Tip Videos
Billing
If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.
E-mail:
Billing@EvolveIP.net
Phone:
877.459.4347, Option 3
If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
| Level | Name | Title | Telephone | |
|---|---|---|---|---|
| 1 | Jason Seiverd | Team Lead | 610.312.0164 | jseiverd@evolveip.net |
| 2 | Steve Chun | Manager | 610.312.0168 | schun@evolveip.net |
| 3 | Jonathan Sharp | Chief Operations Officer | 703-282-5659 | jsharp@evolveip.net |
- Client Support
-
Client Support
If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.
Help Center:
https://help.evolveip.netPhone:
877.459.4347, Option 2If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
Level Name Title Telephone Management Leadership 1 Shift Manager Contact Center 610-510-8509 2 Manager Support Center 610-553-3329 Executive Leadership 3 Scott Barndt VP, Client Experience 610-298-9515 4 Jonathan Sharp Chief Operations Officer 703-282-5659 - Service Delivery
-
Service Delivery
If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
Level Name Title Telephone E-mail 1 Sandy Koppelman Manager, PMO 610.989.2362 (work)
610.529.6391 (cell)skoppelman@evolveip.net 2 Jason Jeffries Sr. Director, Operations 610.230.0860 (work)
610.304.0728 (cell)jjeffries@evolveip.net 3 Mike Hamilton SVP, Operations 610.230.0221 (work)
215.668.3062 (cell)mhamilton@evolveip.net 4 Jonathan Sharp Chief Operations Officer 703-282-5659 jsharp@evolveip.net Just looking for product-related info?
Visit the Evolve IP Knowledge Base! Support.EvolveIP.net
- Download applications, Awareness Documents, and User Guides
- Search through FAQs or view Quick Tip Videos
- Billing
-
Billing
If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.
E-mail:
Billing@EvolveIP.netPhone:
877.459.4347, Option 3If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Escalation Contacts
Level Name Title Telephone E-mail 1 Jason Seiverd Team Lead 610.312.0164 jseiverd@evolveip.net 2 Steve Chun Manager 610.312.0168 schun@evolveip.net 3 Jonathan Sharp Chief Operations Officer 703-282-5659
jsharp@evolveip.net
