Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Support & Escalation

If you have questions or require support on any Evolve IP service, please refer to the options below.

Client Support
Service Delivery
Billing

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center:
https://help.evolveip.net

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone
Management Leadership
1	Shift Manager	Contact Center	610-510-8509
2	Manager	Support Center	610-553-3329
Executive Leadership
3	Scott Barndt	VP, Client Experience	610-298-9515
4	Jonathan Sharp	Chief Operations Officer	703-282-5659

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.

If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	Nick Duerr	Manager, Service Delivery	484.582.6516 (work) 484.584.0776 (cell)	nduerr@evolveip.net
2	Bryan Graham	Director, Service Delivery	484.582.6519 (work) 484.584.0778 (cell)	bgraham@evolveip.net
3	Jason Gaston	VP, Client Services	610-298-9264	jgaston@evolveip.net
4	Jonathan Sharp	Chief Operations Officer	703-282-5659	jsharp@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

Download applications, Awareness Documents, and User Guides
Search through FAQs or view Quick Tip Videos

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

E-mail:
Billing@EvolveIP.net

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	Jason Seiverd	Team Lead	610.312.0164	jseiverd@evolveip.net
2	Steve Chun	Manager	610.312.0168	schun@evolveip.net
3	Jonathan Sharp	Chief Operations Officer	703-282-5659	jsharp@evolveip.net

Client Support

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center:
https://help.evolveip.net

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone
Management Leadership
1	Shift Manager	Contact Center	610-510-8509
2	Manager	Support Center	610-553-3329
Executive Leadership
3	Scott Barndt	VP, Client Experience	610-298-9515
4	Jonathan Sharp	Chief Operations Officer	703-282-5659

Service Delivery

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.

If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	Nick Duerr	Manager, Service Delivery	484.582.6516 (work) 484.584.0776 (cell)	nduerr@evolveip.net
2	Bryan Graham	Director, Service Delivery	484.582.6519 (work) 484.584.0778 (cell)	bgraham@evolveip.net
3	Jason Gaston	VP, Client Services	610-298-9264	jgaston@evolveip.net
4	Jonathan Sharp	Chief Operations Officer	703-282-5659	jsharp@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

Download applications, Awareness Documents, and User Guides
Search through FAQs or view Quick Tip Videos

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

E-mail:
Billing@EvolveIP.net

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	Jason Seiverd	Team Lead	610.312.0164	jseiverd@evolveip.net
2	Steve Chun	Manager	610.312.0168	schun@evolveip.net
3	Jonathan Sharp	Chief Operations Officer	703-282-5659	jsharp@evolveip.net

Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years
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“Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

– Jeff Francis, Vice President of IT USDP
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year
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“That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

– Ken Schultz CIO of Ogletree Deakins
Financial advisory firm enables employees to Work Anywhere with integrated platform
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“The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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