| Support | Escalations

REQUEST INFORMATION
1.877.459.4347

Contact Us

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center:
https://help.evolveip.net

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Resource	Email	Phone Number
Management Leadership
1	Support Center	https://help.evolveip.net	877-459-4347, Option 2
2	Support Managers	Manager-Escalations-US@evolveip.net	610-510-8509
3	Support Directors	Director-Escalations-US@evolveip.net	610-553-3329
Executive Leadership
4	Martin Call, SVP Client Support	mcall@evolveip.net	830-327-5302

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.

If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	George Major III	PMO Manager	610.230.2861	gmajor@evolveip.net
2	Jason Jefferies	Director, Service Delivery	610.230.0860	jjefferies@evolveip.net
3	Jonathan Sharp	Chief Operations Officer	703.282.5659	jsharp@evolveip.net

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level	Name	Title	Telephone	E-mail
1	Jason Seiverd	Team Lead	610.312.0164	jseiverd@evolveip.net
2	Steve Chun	Manager	610.312.0168	schun@evolveip.net
3	Jonathan Sharp	Chief Operations Officer	703-282-5659	jsharp@evolveip.net

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

Unified Communications and Collaboration

Virtual Desktops

Contact Center as a Service

Support & Escalation

If you have questions or require support on any Evolve IP service, please refer to the options below.

Contact Us

or Call 1.877.459.4347

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center:
https://help.evolveip.net

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.

If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

E-mail:
Billing@EvolveIP.net

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Support

Remote Assistance

Client Training Center

Knowledge Base

Your essential IT ally for the enterprise hybrid workforce.

Simplify and future-proof your technology footprint with Evolve IP

Support & Escalation

If you have questions or require support on any Evolve IP service, please refer to the options below.

Contact Us

or Call 1.877.459.4347

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center:https://help.evolveip.net

Phone:877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.

If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

E-mail:Billing@EvolveIP.net

Phone:877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Support

Remote Assistance

Client Training Center

Knowledge Base

Your essential IT ally for the enterprise hybrid workforce.

Simplify and future-proof your technology footprint with Evolve IP

Help Center:
https://help.evolveip.net

Phone:
877.459.4347, Option 2

E-mail:
Billing@EvolveIP.net

Phone:
877.459.4347, Option 3