Support & Escalation

If you have questions or require support on any Evolve IP service, please refer to the options below.

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephone
1Shift ManagerContact Center610.263.7400 (work)
215.220.9904 (cell)
2ManagerSupport Center610.263.7401 (work)
610.897.2045 (cell)
3Jason GastonVP, Client Services484.381.0062 (work)
610.602.9305 (cell)
4Scott BarndtVP, Client Experience610.263.7397 (work)
610.312.0176 (cell)
5Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1Nick DuerrManager, Service Delivery484.582.6516 (work)
484.584.0776 (cell)
nduerr@evolveip.net
2Bryan GrahamDirector, Service Delivery484.582.6519 (work)
484.584.0778 (cell)
bgraham@evolveip.net
3Dave FrazeeSr. Director, Service Delivery484.582.6523 (work)
484.584.0779 (cell)
dfrazee@evolveip.net
4Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)
mbatdorf@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

  • Download applications, Awareness Documents, and User Guides
  • Search through FAQs or view Quick Tip Videos

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1Jason SeiverdTeam Lead610.312.0164jseiverd@evolveip.net
2Steve ChunManager610.312.0168schun@evolveip.net
Client Support

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephone
1Shift ManagerContact Center610.263.7400 (work)
215.220.9904 (cell)
2ManagerSupport Center610.263.7401 (work)
610.897.2045 (cell)
3Jason GastonVP, Client Services484.381.0062 (work)
610.602.9305 (cell)
4Scott BarndtVP, Client Experience610.263.7397 (work)
610.312.0176 (cell)
5Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)
Service Delivery

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1Nick DuerrManager, Service Delivery484.582.6516 (work)
484.584.0776 (cell)
nduerr@evolveip.net
2Bryan GrahamDirector, Service Delivery484.582.6519 (work)
484.584.0778 (cell)
bgraham@evolveip.net
3Dave FrazeeSr. Director, Service Delivery484.582.6523 (work)
484.584.0779 (cell)
dfrazee@evolveip.net
4Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)
mbatdorf@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

  • Download applications, Awareness Documents, and User Guides
  • Search through FAQs or view Quick Tip Videos
Billing

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1Jason SeiverdTeam Lead610.312.0164jseiverd@evolveip.net
2Steve ChunManager610.312.0168schun@evolveip.net