Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1SupervisorClient Support Center Supervisor610.263.7400 (work)
215.220.9904 (cell)
cscsupervisors@evolveip.net
2ManagerClient Support Center Manager610.263.7401 (work)
610.897.2045 (cell)
cscmanagers@evolveip.net
3Nicholas DuPreeSr. Manager, Client Support610.263.7397 (work)
610.312.0176 (cell)
ndupree@evolveip.net
4Jason GastonVP, Client Support484.381.0062 (work)
610.602.9305 (cell)
jgaston@evolveip.net
5Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)
mbatdorf@evolveip.net

Just looking for info on the status of our network?

Visit the Evolve IP StatusPage! Status.EvolveIP.net

  • Status Page provide a quick view on network health, recent and upcoming maintenance activity, and live updates during service impairments
  • You can also sign up fore-mail or text alerts to get real-time notifications delivered right to your phone or inbox

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

LevelNameTitleTelephoneE-mail
1Nick DuerrManager, Service Delivery484.582.6516 (work)
484.584.0776 (cell)
nduerr@evolveip.net
2Bryan GrahamDirector, Service Delivery484.582.6519 (work)
484.584.0778 (cell)
bgraham@evolveip.net
3Dave FrazeeSr. Director, Service Delivery484.582.6523 (work)
484.584.0779 (cell)
dfrazee@evolveip.net
4Mike BatdorfEVP, Business Operations484.582.6524 (work)
484.584.0780 (cell)
mbatdorf@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

  • Download applications, Awareness Documents, and User Guides
  • Search through FAQs or view Quick Tip Videos