Support & Escalation

If you have questions or require support on any Evolve IP service, please refer to the options below.

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone
Management Leadership
1 Shift Manager Contact Center 610-510-8509
2 Manager Support Center 610-553-3329
Executive Leadership
3 Scott Barndt VP, Client Experience 610-298-9515
4 Jonathan Sharp Chief Operations Officer 703-282-5659

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 Nick Duerr Manager, Service Delivery 484.582.6516 (work)
484.584.0776 (cell)
nduerr@evolveip.net
2 Bryan Graham Director, Service Delivery 484.582.6519 (work)
484.584.0778 (cell)
bgraham@evolveip.net
3 Jason Gaston VP, Client Services 610-298-9264 jgaston@evolveip.net
4 Jonathan Sharp Chief Operations Officer 703-282-5659 jsharp@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

  • Download applications, Awareness Documents, and User Guides
  • Search through FAQs or view Quick Tip Videos

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 Jason Seiverd Team Lead 610.312.0164 jseiverd@evolveip.net
2 Steve Chun Manager 610.312.0168 schun@evolveip.net
3 Jonathan Sharp Chief Operations Officer 703-282-5659
jsharp@evolveip.net
Client Support

Client Support

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Phone:
877.459.4347, Option 2

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone
Management Leadership
1 Shift Manager Contact Center 610-510-8509
2 Manager Support Center 610-553-3329
Executive Leadership
3 Scott Barndt VP, Client Experience 610-298-9515
4 Jonathan Sharp Chief Operations Officer 703-282-5659
Service Delivery

Service Delivery

If you have recently ordered services from Evolve IP and have a question regarding the implementation of those services, please reach out to the Project Manager assigned to your account.
If you are unable to reach your Project Manager or feel that you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 Nick Duerr Manager, Service Delivery 484.582.6516 (work)
484.584.0776 (cell)
nduerr@evolveip.net
2 Bryan Graham Director, Service Delivery 484.582.6519 (work)
484.584.0778 (cell)
bgraham@evolveip.net
3 Jason Gaston VP, Client Services 610-298-9264 jgaston@evolveip.net
4 Jonathan Sharp Chief Operations Officer 703-282-5659 jsharp@evolveip.net

Just looking for product-related info?

Visit the Evolve IP Knowledge Base! Support.EvolveIP.net

  • Download applications, Awareness Documents, and User Guides
  • Search through FAQs or view Quick Tip Videos
Billing

Billing

If you have questions about your Evolve IP invoice, please reach out to our Billing team by using one of the options below.

Phone:
877.459.4347, Option 3

If you have already contacted the Billing team through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Escalation Contacts

Level Name Title Telephone E-mail
1 Jason Seiverd Team Lead 610.312.0164 jseiverd@evolveip.net
2 Steve Chun Manager 610.312.0168 schun@evolveip.net
3 Jonathan Sharp Chief Operations Officer 703-282-5659
jsharp@evolveip.net