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CCI Health & Wellness Deploys HIPAA Compliant Cloud Services to Deliver Rapid, Reliable Healthcare

Multi-Site Healthcare Provider Leverages Award-Winning Cloud Solutions to Deliver Reliable, Patient Service and Improve Efficiencies

The Challenge

Every day, CCI is flooded with inbound calls to its 12 healthcare facilities. The legacy phone system was unable to keep up, and staff members struggled to manage and route lines across locations. Reliable communications and routing services are critical to serving patients operating the business.

The Solution

CCI Health & Wellness Services transitioned from an unreliable legacy phone system delivering low customer satisfaction to cloud-based solutions Evolve IP. With call volume and staffing challenges solved with solutions by Evolve IP, the organization has risen to new levels of patient care and business efficiency.

Overview

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across the state. Evolve IP delivered solutions for reliable cloud communications management and efficient call routing to better serve patients rapidly and operate a fiscally sound business.

Customer Profile

CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, the organization delivers high quality, affordable care to every patient at all stages of life.

CCI is staffed with more than 250 professionals to care for family health needs, including dental services. More 57,000 patients and their families benefit from CCI’s services and programs annually, and the organization operates Maryland’s largest Women, Infants and Children (WIC) program with 31,000 participants.

Are Cloud Services Right for You?

Clients We Work With

  • Company Profile

    Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    Testimonial

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • Company Profile

    CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    Testimonial

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

  • Company Profile

    Apple Vacations specializes in vacations to top destinations like Cancun, Punta Cana, the Bahamas, Costa Rica, Panama, Hawaii, and many others in the Caribbean and Mexico.

    Testimonial

    “The Evolved Call Center has given us maximum visibility, flexibility, and productivity in our daily call center operations.”

    Shannon McCain, Resource Development Manager Apple Vacations

Awards & Recognition

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Compliance & Certifications

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Latest Blog Posts

Things To Consider Before Moving To The Cloud | Part 1
February 14, 2017 / Rich Fox
Most I.T and business professionals can easily rattle off the many benefits of a cloud-based call center: the scalability, the…
To DaaS or not to DaaS
February 2, 2017 / Ryan Berg
My current role has me working with one of the largest agents in the US.  As one of many horses…
LIVE: Contact Center Demo | January 31st 1PM (EST)
January 12, 2017 / Evolve IP
Title: Insights that drive customer satisfaction Presenter: Rich Fox, VP of Contact Center Solution When: 1:00 PM EST | Tuesday,…
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Lastest Press Releases

Evolve IP Signs TBI as Master Partner
February 23, 2017 / Emilia Janczak
Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services WAYNE, PA. — February 23, 2017 — Evolve IP™, The Cloud Services Company™, today announced…
Evolve IP and Nimble Storage Partner to Bring HIPAA-Compliant / HITRUST-Audited Cloud Services to Healthcare Organizations across the United States
February 16, 2017 / Evolve IP
Partnership allows an easy way to deploy on-premises Nimble Storage flash arrays supported by robust cloud infrastructure for hybrid cloud, backup, and disaster recovery solutions. WAYNE, Pa.— February 16, 2017…
Healthcare IT News Covers Evolve IP / Nimble Partnership
February 15, 2017 / Evolve IP
A key business driver for this partnership is the fact that healthcare organizations' demand for secure, HIPAA-compliant cloud services, is at an all-time high. The partnership allows healthcare organizations ease…
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