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CCI Health & Wellness Deploys HIPAA Compliant Cloud Services to Deliver Rapid, Reliable Healthcare

Multi-Site Healthcare Provider Leverages Award-Winning Cloud Solutions to Deliver Reliable, Patient Service and Improve Efficiencies

The Challenge

Every day, CCI is flooded with inbound calls to its 12 healthcare facilities. The legacy phone system was unable to keep up, and staff members struggled to manage and route lines across locations. Reliable communications and routing services are critical to serving patients operating the business.

The Solution

CCI Health & Wellness Services transitioned from an unreliable legacy phone system delivering low customer satisfaction to cloud-based solutions Evolve IP. With call volume and staffing challenges solved with solutions by Evolve IP, the organization has risen to new levels of patient care and business efficiency.

Overview

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across the state. Evolve IP delivered solutions for reliable cloud communications management and efficient call routing to better serve patients rapidly and operate a fiscally sound business.

Customer Profile

CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, the organization delivers high quality, affordable care to every patient at all stages of life.

CCI is staffed with more than 250 professionals to care for family health needs, including dental services. More 57,000 patients and their families benefit from CCI’s services and programs annually, and the organization operates Maryland’s largest Women, Infants and Children (WIC) program with 31,000 participants.

Are Cloud Services Right for You?

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

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Compliance & Certifications

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Latest Blog Posts

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It’s common sense...keep customers happy and they stay. Make them unhappy and they walk away. But what you might not…
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September 21, 2017 / Rob Flores
Forbes recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. Leadership at Singer cites that, "The cloud has…
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September 20, 2017 / Evolve IP
Evolve IP Survey Notes That While Natural Disasters Can Be Devastating, Smaller Disasters Are More Common and Can Be Just as Harmful WAYNE, Pa.—September 20, 2017—Evolve IP, The Cloud Strategy Company™, today…
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September 19, 2017 / Evolve IP
Today's call center has rapidly evolved. By adopting new communication channels, they’re able to meet customer demands of a seamless experience across all channels. Enterprise Services Outlook recognizes Evolve IP’s…
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