This vendor comparison matrix compares contact center providers such as Five9, 8×8, RingCentral and inContact against the following key criteria and more:

  • Platform
  • Gartner Magic Quadrant
  • Customer Rating
  • Pricing
  • Billing & Support
  • Integrations (such as UC, Microsoft Teams, DaaS etc.)
  • Workforce Management
  • Omnichannel Features
  • Call Recording & AI Speech Analytics
  • IVR, Post Call Survey, Callbacks
  • Reporting & Analytics
CCaaS Matrix

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