This vendor comparison matrix compares contact center providers such as Five9, 8×8, RingCentral and inContact against the following key criteria and more:
- Gartner Magic Quadrant
- Customer Rating
- Billing & Support
- Integrations (such as UC, Microsoft Teams, DaaS etc.)
- Workforce Management
- Omnichannel Features
- Call Recording & AI Speech Analytics
- IVR, Post Call Survey, Callbacks
- Reporting & Analytics
CCI Health and Wellness Case Study
CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across the state. Evolve IP delivered solutions for reliable cloud communications management and efficient call routing to better serve patients rapidly and operate a fiscally sound business.
JW Marriott Venice BroadSoft Success Story
BroadSoft and hospitality experts at Fourteen IP and Evolve IP partnered to deliver a unique solution to the JW Marriott Venice – a European ready hosted PBX solution especially tailored for the hospitality industry. The cloud-based solution helped JW Marriott Venice deliver a 5-star experience to their guests.
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