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The Evolve Contact Suite

The Evolve Contact Suite’s advanced features provide contact center leaders with powerful real-time control and visibility of their agents along with rich operational insights. From quality management to customer surveys to CRM integration to business intelligence, the solution offers tools that streamline agent interactions and enhance customer experience.

Summary

Evolve IP’s multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage Evolve IP’s redundant and compliant cloud architecture for enterprise-grade business continuity while enabling your customers to interact across any communication channel with agents operating from anywhere.

Samples

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

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Compliance & Certifications

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Latest Blog Posts

Importance of Omni-Channel Communication | Evolve IP
Importance of Omni-channel Communication
September 8, 2017 / Foram Joshi
It’s common sense...keep customers happy and they stay. Make them unhappy and they walk away. But what you might not…
Key Steps on Call Center Reporting & Analytics
Key Steps on Call Center Reporting & Analytics
August 22, 2017 / Rich Fox
Key Steps to Improving your Call Center Reporting Understand the available data: You need to understand the underlying data that…
Evolve IP is on a Roll!
August 18, 2017 / Erika von Hoyer
We are thrilled to announce that Evolve IP has once again made the Inc. 5000 list as one of the fastest growing…
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Latest Press Releases

The Construction Industry Eases into the Cloud
September 26, 2017 / Rob Flores
Construction DIVE cites Evolve IP's David Lawson on the importance of cloud strategy, integration and oversight. As the construction industry migrates into the cloud, it becomes clear that an upfront strategy…
Getting into the Cloud
September 21, 2017 / Rob Flores
Forbes recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. Leadership at Singer cites that, "The cloud has…
Evolve IP Recognized in Gartner's 2017 Critical Capabilities for Disaster Recovery as a Service (DRaaS) Report
September 20, 2017 / Evolve IP
Evolve IP Survey Notes That While Natural Disasters Can Be Devastating, Smaller Disasters Are More Common and Can Be Just as Harmful WAYNE, Pa.—September 20, 2017—Evolve IP, The Cloud Strategy Company™, today…
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