If you’ve been looking for the best contact center solutions to keep your business competitive in the evolving digital market, you’re not alone. The rapid surge of online customer engagement that began because of the pandemic has not shown signs of slowing. As a result of this change, more businesses are turning to virtual contact centers as a way of connecting to their customers.
Evolve IP’s omnichannel contact center solutions provide advanced functionality and premium features at one of the industry’s leading price points. Contact us to set up a free consultation for your CCaaS strategy.
If you want to learn more about how to find the best contact center solutions for your business in 2022, keep reading.
The Best Contact Centers Have…
With the growing demand for high-quality contact centers comes an increase in the number of providers claiming to offer the best option.
Any contact center that offers most of the following features could be considered quality, but the best options will integrate all these functionalities and offer them at a competitive price point.
A Single Unified Platform
The best contact centers integrate all the tools you need into a single, unified platform. This allows your team to collaborate effectively and reduces the risk of conflict or obstacles.
This also allows employees to work from a variety of locations as it accommodates remote, hybrid, in-office, and flexible workspace options. All your team members will need is an internet connection.
The leading contact center solutions provide the following productivity tools in a single, user-friendly platform.
- Boost mobility
- Call prioritization
- Real-time agent monitoring
- Call routing my time or IVR menu selection
- Queue callback
By integrating a variety of tools in a single platform, businesses using virtual call centers from providers such as Evolve IP can save as much as 5-10% of staffing hours.
Industry Best Pricing
One of the most attractive features of virtual contact centers is the opportunity to save money. In order to ensure you’re not sacrificing quality; you need to select a CCaaS provider that offers advanced functionality at a competitive price.
Evolve IP’s premier contact center solution, Evolve Contact Suite, is fully-featured and 30-40% more affordable than comparable options. Gartner’s Magic Quadrant has recognized us as the only CCaaS provider with a competitive price point for four consecutive years.
Not only will choosing a contact center with an accessible price point help save you money, but it will also enable you to continue providing your own products and services to your customers at competitive prices.
Work and Hire Anywhere
Accommodating remote, hybrid and flexible work options is one of the industry’s biggest trends. A growing number of contact centers must accommodate remote employees. That’s why the best contact center solutions allow teams to collaborate with equal efficiency regardless of where they are in the world.
Flexible work options attract the best candidates and allow for increased productivity, so it’s important that your chosen call center solution offers functions that optimize remote workflow and accommodate your business’s BYOD strategy.
Flexible Deployment Options
In addition to remote workers signing on to work from anywhere in the world, they must also have support for working from a variety of devices. Whether they choose to work from a softphone, desk phone or mobile, the top contact centers will provide a solution that accommodates them.
Flexible deployment options are also critical for business continuity. In the case of an emergency, power outage or disruption of any kind, your contact center should empower your employees to continue working from whichever device is most convenient for them.
Solutions that offer flexible deployment options will put extra consideration to reliability and backup management, so your network will be secure and maintained regardless of what your team is handling.
Actionable Insights
Leading contact center software provides access to improved metrics, analytics, and data across every one of your business’s communication channels. Advanced technology allows CCaaS to track and manage your analytics so you can improve productivity and efficiency in your workspace.
With the top contact center software, your team can gather critical data from outbound engagement initiatives as well. Set up post-call surveys and caller tracking to measure customer experience and ROI.
The same technology can also improve your customer service strategy. Using the cloud, contact center software can make use of data from social media, chats, calls and emails into one customer file, making it easy to provide excellence in customer service.
Seamless Agent Experience
Agents using the best CCaaS solutions will enjoy being able to connect and collaborate with teammates and customers on any device with omnichannel functionality.
A few of the channels agents can use to communicate include:
- Voice call
- Video call
- Text/SMS
- Emails
- Instant messaging
- Social Media
Find the Best Contact Center Solution Provider
As a full-featured contact center, Evolve IP offers all the functionality your team needs and more. Our CCaaS solutions ensure your agents can provide the best service for your customers, improving employee and customer satisfaction while building your reputation as a leader in customer experience.
Evolve IP is your communications partner delivering industry-leading contact center software that gives your business a competitive edge in an evolving digital market. Contact us to schedule a consultation and learn more about how our contact center solutions can support your business.
