Request Information

Request Information

or Call 1.877.459.4347

DaaS and RTAV | Key Considerations for DaaS and Softphones

July 7, 2020 / Evolve IP

With the Work Anywhere movement here to stay, companies need to deploy all of the technologies users need on their end devices. To make employees productive, and ensure they love (and use) the solution, IT departments need to make those technologies simple to use.

As a result, companies are looking for a singular, integrated way to provide collaboration, voice, and access to applications and data. This is achievable via virtual desktops with softphones that are delivered via the desktop, with voice embedded, to end-user devices.

Evolve IP has been providing virtual desktops or DaaS along with voice over IP or VOIP / UCaaS since 2008. With over a decade of experience, we’ve uncovered some do’s and dont’s that IT should take into consideration. We’ve tried to distill it down to 3 main concepts.

A Supported Voice Solution vs. The Minimum

The first thing you need to investigate is whether your PBX provider or the PBX you are currently maintaining yourself supports installing a softphone in a virtual desktop. Similar to trying to fill up your gasoline engine with diesel fuel, you need to ensure the vendor will support you if and when you call for help.

It’s also very important to note that while the vendor may say the solution is supported, there are also features they may or may not support. For example, IM and Presence are supported but audio and video calling are not.

[Desktop as a Service] – Workspaces by Evolve IP – a Better DaaS solution

Finally! A different virtual desktop solution that users love and is significantly more cost-effective than traditional cloud desktops. Workspaces, from Evolve IP, allows businesses to deliver the right tools for each user. HIPAA / HITRUST and PCI compliant, and ultra-secure with SSO and MFA.

Virtual Desktop Requirements and Specifications

Assuming you find that your vendor supports their softphone in a virtual desktop environment, there are also considerations for what type or size of desktop is required. If the vendor states 8G of RAM is required on the client device, then you need to use a virtual desktop that is given 8G of RAM. It may sound obvious, but there is no magic here whereby a virtual desktop can use fewer resources than what the vendor requires.

TIP! We have seen vendors requiring 4G of RAM but recommending 8G of RAM. This seems to be an attempt by the software provider to appeal or fit into lower RAM environments. However, if you call their support you are quickly told “well we recommend 8G of RAM”. Consider the vendors recommended spec as their requirement to avoid the eventual back and forth when a support issue arises.

Virtual Desktop User Experience

Some softphones, like Microsoft Teams, provide not only audio but video as well. This is known as Real-Time Audio and Video or RTAV. If your softphone is capable of these features, there are some resources on the client-side that are being utilized to make the experience that much better. If this is the case you’ll want to ensure you are using a Windows 10 device as opposed to a thin or zero client to get the best user experience.

Download the full Considerations for a Softphone in a Virtual Desktop data sheet and a comparison graph of the user experience when combining Microsoft Teams RTAV with Evolve IP’s virtual desktop offerings today.

Categories: Virtual Desktops / DaaS
Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

Recognized by:

Certified by:


Contact Us

or Call 1.877.459.4347
This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Want to know more? Please check our privacy statement.