Hybrid Office Strategy – 3 Key Recommendations

Blog / Unified Communications, Remote Workforce / Hybrid Office Strategy – 3 Key Recommendations

If 2020 was the year that everyone went remote, 2021 will be the year that organizations adopt a hybrid workspace. Currently, most businesses are redefining their business & IT strategy to help their employees successfully transition to their post-pandemic settingHere are some key recommendations to consider when planning your post-pandemic IT strategy with a hybrid work model. 

Recommendation #1: Focus on people, not locations

Pre-pandemic, the IT strategy was based around getting people to offices and having them work. Even though SaaS had moved applications out, most businesses still used VPNs. Organizations had a remote strategy in place but that remote strategy was sub-standard to the one in the office. 

It’s safe to say that the pandemic has changed that definition of IT and remote strategiesPost pandemic, IT strategies will be based on “people” not “locations”. IT will deliver applications in the same manner to everybody regardless of whether they are working out of an office location, the airport, or from home. This means that whether your business decides to go fully remote or adopts a hybrid office approach, IT’s delivery strategy should remain the same 

Recommendation #2: Eliminate Unnecessary Spending on Communication Tools

Pre-pandemic businesses had one type of communication or collaboration solution. Then the pandemic hit and businesses were forced to acquire one or multiple solutions to support remote workingresulting in increased spending and overlapping communication tools. In fact, according to Gartnerby 2021, enterprises will have increased their spending on cloud-based collaboration tools by an average of 25%, compared with pre-COVID-19 levels.  

Today, most organizations are trying to figure out which tool they should use moving forward and if there is a way to consolidate solutions for both financial and efficiency savings. For instance, business may have a PBX / UCaaS seat that they use for external meetings and chat, a Cisco WebEx seat for webinar purposes, and Microsoft Teams for true workstream collaboration and video calls 

According to a report published by Gartner, businesses should try to consolidate cloud solutions and eliminate avoidable overspending by identifying tools that have overlapping meetings and messaging capabilities.  

Is there a solution that consolidates all communications and collaboration capabilities? Yes, click here to read one of our earlier posts where we recommended a single solution that delivers advanced PBX features as well as leading collaboration features. 

Recommendation #3: Look for a vendor that offers bundled solutions

A decade agothe market was dominated by big PBX providersPre-pandemic, the market was dominated by voice and collaboration providers. Post-pandemic, businesses are evaluating vendors that offer the best-bundled solutions i.e. a single provider who delivers unified communicationscontact centerMicrosoft Teams, Virtual Desktops, and other cloud solutions all seamlessly integrated into a unified solution.  

 In fact, according to Gartner, by 2025, the majority of technology and service providers will differentiate through bundling rather than through individual product excellence. Why? Because buying and managing all of these solutions separately is not easy and is also not the best use of your IT resources. The right vendor should be: 

  • A true partner i.e. someone who listens to your needs and is responsive to every interaction  
  • Be an extension of your IT team i.e. someone who can solve complex problems and allows your IT team to focus on business innovation and not spend time worrying about managing systems & infrastructure 
  • Solve complex problems  

Two particularly difficult challenges we are hearing about include how to get UCaaS & phone systems to integrate with Microsoft Teams and Contact Center and how to ensure video and audio are optimized inside of a DaaS solution like VMware Horizon. 


What’s your hybrid strategy going to look like moving forward? Contact us for a free consultation with our business development associates. 

Your essential IT ally for the enterprise hybrid workforce.

MSG_Arena_Primary_Logo-full-blue Nike_logo ford-img marriott-img chk-img apria-img
International accounting firm increases productivity by 30% during COVID with fully integrated Work Anywhere™ solutions.

Everything was flowing, everyone's connecting...Just seamless! And everything just worked. We haven't been down since we went remote."

– Chief Information Officer, Friedman, LLP

Dermatology Logo Partners
One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits."

– Jeff Francis, Vice President of IT USDP

Ogletree Deakins Logo
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!"

– Ken Schultz CIO of Ogletree Deakins

Simplify and future-proof your technology footprint with Evolve IP

Microsoft_logo partner_cisco_logo_120 VMware_by_Broadcom_Gray-Black_logo partner_citrix_logo_sized partner_zerto_logo_120 veeam-logo dubber-logo

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

Featured By
 Frost and Sullivan Logo Gartner Logo Inc 5000 Logo Fox Business Logo
Certified By
Hitrust Logo AICPA Logo