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Things To Consider Before Moving To The Cloud | Part 2

Things To Consider Before Moving To The Cloud | Part 2
March 7, 2017 / Rich Fox

The goal of this blog series is to make you aware of some of the key considerations that can help you determine if your call center business is ready to move to the cloud. In the first part of this blog, we talked about the challenges of call quality, QoS and why it matters. We described how a private network prioritizes traffic and gives you QoS, but can get expensive. On the other hand, all voice traffic traveling through public network is treated with equal importance but may result in choppy calls, however it’s quite cheap. At the end of the blog post, we left you with a question to think about:

Is there a solution that delivers QoS and bandwidth like the private network, but is cost effective at the same time?

At Evolve IP, the answer is always a YES! There ARE solutions that allow you to fully leverage multiple public connections and apply QoS techniques. Here at Evolve IP, we call it Cloud Connect, a purpose-built solution that allows our customers to have their cake and eat it too or in this case have their QoS AND their cheap Internet connections too.

The Cavalry – Cloud Connect

Cloud Connect allows our customers to fully leverage multiple Internet connections and seamlessly move calls and other traffic back and forth across those connections. Every connection or link is evaluated in real-time and the best path is determined for each and every packet.

For instance, if you have 2 connections and one begins to slow down (or exhibit increased latency in network parlance), the device will instantly shift the voice traffic which is more sensitive to that slowness to a faster link and other less sensitive traffic to that slower connection. Those types of decisions are made on a per packet basis in milliseconds so we can get the MOST out of those connections. We also combine that with data compression to get more traffic through those existing connections.

In any event, the takeaway from this discussion is that you need to clearly understand how you will ensure high quality voice calls when YOU follow the migration to the cloud.

Don’t forget to download our data sheet on Cloud Connect.

It will provide you with some interesting information on how you can combine the bandwidth of multiple public connections into a single, faster, more reliable virtual connection that can be used to securely access Evolve IP’s cloud and the internet and replace expensive WAN connections.

Hopefully you are now armed with additional information to help guide you. Stay tuned for our next blog which will talk about the third most important thing to know before migrating to the cloud.

Categories: Call Center
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Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

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