The goal of this blog series is to make you aware of some of the key considerations that can help you determine if your call center business is ready to move to the cloud. In the first part of this blog, we talked about the challenges of call quality, QoS and why it matters. We described how a private network prioritizes traffic and gives you QoS, but can get expensive. On the other hand, all voice traffic traveling through public network is treated with equal importance but may result in choppy calls, however it’s quite cheap. At the end of the blog post, we left you with a question to think about:
Is there a solution that delivers QoS and bandwidth like the private network, but is cost effective at the same time?
At Evolve IP, the answer is always a YES! There ARE solutions that allow you to fully leverage multiple public connections and apply QoS techniques. Here at Evolve IP, we call it Cloud Connect, a purpose-built solution that allows our customers to have their cake and eat it too or in this case have their QoS AND their cheap Internet connections too.
Cloud Connect allows our customers to fully leverage multiple Internet connections and seamlessly move calls and other traffic back and forth across those connections. Every connection or link is evaluated in real-time and the best path is determined for each and every packet.
For instance, if you have 2 connections and one begins to slow down (or exhibit increased latency in network parlance), the device will instantly shift the voice traffic which is more sensitive to that slowness to a faster link and other less sensitive traffic to that slower connection. Those types of decisions are made on a per packet basis in milliseconds so we can get the MOST out of those connections. We also combine that with data compression to get more traffic through those existing connections.
In any event, the takeaway from this discussion is that you need to clearly understand how you will ensure high quality voice calls when YOU follow the migration to the cloud.
Don’t forget to download our data sheet on Cloud Connect.
It will provide you with some interesting information on how you can combine the bandwidth of multiple public connections into a single, faster, more reliable virtual connection that can be used to securely access Evolve IP’s cloud and the internet and replace expensive WAN connections.
Hopefully you are now armed with additional information to help guide you. Stay tuned for our next blog which will talk about the third most important thing to know before migrating to the cloud.Categories: Contact Center