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Virtual call center, real results

March 14, 2012 / Rich Fox

When you’re in the market for a new call center, whether real world or virtual, you’ll hear a lot about call volumes, queue management, security, and other features. These might sound great on paper, but what happens when the rubber hits the road?

The best way to find out how a call center, whether traditional or virtual, holds up is to talk to companies that are using the system you’re considering. At Evolve IP, we believe in providing interested prospects with real results, and proving those results beyond mere marketing platitudes. With that in mind, we put together a video that anyone who is considering a real world or hosted call center needs to watch.

One of our newest customers, Hutchinson Plumbing Heating Cooling, recently upgraded to the Evolved Call Center, and we stopped by to see how our software has served them. Come with us now inside Hutchinson and learn about how this virtual call center has delivered real results for this family-owned business.

Categories: Contact Center
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  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

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    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

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    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

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    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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