When you’re in the market for a new call center, whether real world or virtual, you’ll hear a lot about call volumes, queue management, security, and other features. These might sound great on paper, but what happens when the rubber hits the road?
The best way to find out how a call center, whether traditional or virtual, holds up is to talk to companies that are using the system you’re considering. At Evolve IP, we believe in providing interested prospects with real results, and proving those results beyond mere marketing platitudes. With that in mind, we put together a video that anyone who is considering a real world or hosted call center needs to watch.
One of our newest customers, Hutchinson Plumbing Heating Cooling, recently upgraded to the Evolved Call Center, and we stopped by to see how our software has served them. Come with us now inside Hutchinson and learn about how this virtual call center has delivered real results for this family-owned business.Categories: Contact Center