When you’re in the market for a new call center, whether real world or virtual, you’ll hear a lot about call volumes, queue management, security, and other features. These might sound great on paper, but what happens when the rubber hits the road?
The best way to find out how a call center, whether traditional or virtual, holds up is to talk to companies that are using the system you’re considering. At Evolve IP, we believe in providing interested prospects with real results, and proving those results beyond mere marketing platitudes. With that in mind, we put together a video that anyone who is considering a real world or hosted call center needs to watch.
One of our newest customers, Hutchinson Plumbing Heating Cooling, recently upgraded to the Evolved Call Center, and we stopped by to see how our software has served them. Come with us now inside Hutchinson and learn about how this virtual call center has delivered real results for this family-owned business.
Categories: Contact Center
About Rich Fox
At Evolve IP, I'm the Contact Center Director, which means I help organizations use cloud technology to provide enterprise class telephony, network, and security solutions. While my experiences vary from IT strategy to technology infrastructure and project management, I have a special talent for call center development. After so many diverse experiences, I can spot an organization that doesn't even know it's a contact center but needs to operate like one. For example, at PHH Mortgage I helped transform the sales division into a contact center. From concepts to workforce management to reporting, this approach helped our teams more effectively answer calls and increase revenue. We saved money just by getting the phone answered by the right person. When I'm not helping call centers optimize their performance, I'm either enjoying time with my family -- I have three kids -- or swimming laps, cycling, and running as I train for my next triathlon.
