Delight Customers. Optimize Agents. Deliver Insights.
Provide a ‘WOW!’ customer experience with Evolve IP’s analyst-acclaimed omnichannel contact center solution. Named to Gartner’s CCaaS Magic Quadrant three years running, with the highest client recommendation rating of all selected providers, our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center…for 40% less than comparable solutions!
Feature Rich. Simple To Use.
The Evolve Contact Suite’s advanced features are easy to implement yet incredibly powerful, providing contact center leaders with real-time control and visibility of their agents, along with rich operational insights. From quality management to customer surveys, to CRM integration, to business intelligence, our solution offers tools that streamline agent interactions and enhance customer experience.
World-Class, Fully Featured Contact Center for 25% Less
Evolve IP has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service, North America. If you’re looking for 3rd party feedback on our award-winning solution read what Gartner has to say about us on pages 7-8 and see what our clients had to say about us with Gartner here. Read what customers have to say about us here.
Workforce Management by Evolve IP
An overwhelming majority of call centers are faced with staffing issues and the challenge of meeting service levels while controlling costs. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success. By deploying Monet Software’s Workforce Management tool with Evolve IP’s Omnichannel Contact Center Solution, you can build accurate forecasts & schedules, conduct real-time adherence and analyze performance.
Why Evolve IP?
The right call center solution can help transform your business
TRUE Omnichannel Experience
Allow your agents and customers to interact over multiple channels (calls, email, text/SMS, web chat, web call back, social) and deliver a consistent customer experience across all communication channels.
Fully Customizable
Out of the box our software integrates with all of the major SaaS applications needed by an enterprise contact center. However, most businesses still have unique needs. A key strength of Evolve IP is our willingness to create custom-built integrations, design unique call flows, and the capability to deploy high performing contact centers in unique network scenarios.
Cost-effective
Simply put, our world-class, Gartner-noted, fully-featured contact center is available for 25% less than other providers in the market. With cloud-enabled OPEX finances become predictable while massive CAPEX expenses are eliminated and maintenance contracts go away.
Simple to Use and Manage
Be more productive than ever working with Evolve IP’s intuitive user interface, visual call-flow designer and award-winning web-based management tools. Quickly set-up and remove agents, design workflows in a snap and build IVR routes so you stay focused on clients, not technology.
Single Platform for UC and CC
Evolve IP’s contact center was designed to integrate seamlessly with our unified communications solution increasing visibility, productivity and improving business efficiency. Empower your business to operate from a single contact directory with presence allowing agents to see the availability of all hosted PBX users in the business.
Truly International Platform
Operate as a unified contact center even if you have end users in multiple countries. With Evolve IP’s international platform, your business will experience no technical limitations terms of geography or in moving calls between locations.
Declassified: 2018 Contact Center Trends and Market Landscape Survey
Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into the top trends & market landscape. This video infographic reveals some fascinating statistics from our most recent survey.
Contact Center Product Overview
This video provides an overview on how our Evolve Contact Suite can help you engage your customers on their preferred channel of communication while providing a seamless customer experience.
Workforce Management by Evolve IP
Watch this video to learn more about Workforce Management and some numbers from customers that benefited from this contact center technology.
- Overview
TRUE Omnichannel Experience
Allow your agents and customers to interact over multiple channels (calls, email, text/SMS, web chat, web call back, social) and deliver a consistent customer experience across all communication channels.
Fully Customizable
Out of the box our software integrates with all of the major SaaS applications needed by an enterprise contact center. However, most businesses still have unique needs. A key strength of Evolve IP is our willingness to create custom-built integrations, design unique call flows, and the capability to deploy high performing contact centers in unique network scenarios.
Cost-effective
Simply put, our world-class, Gartner-noted, fully-featured contact center is available for 25% less than other providers in the market. With cloud-enabled OPEX finances become predictable while massive CAPEX expenses are eliminated and maintenance contracts go away.
Simple to Use and Manage
Be more productive than ever working with Evolve IP’s intuitive user interface, visual call-flow designer and award-winning web-based management tools. Quickly set-up and remove agents, design workflows in a snap and build IVR routes so you stay focused on clients, not technology.
Single Platform for UC and CC
Evolve IP’s contact center was designed to integrate seamlessly with our unified communications solution increasing visibility, productivity and improving business efficiency. Empower your business to operate from a single contact directory with presence allowing agents to see the availability of all hosted PBX users in the business.
Truly International Platform
Operate as a unified contact center even if you have end users in multiple countries. With Evolve IP’s international platform, your business will experience no technical limitations terms of geography or in moving calls between locations.
- Videos
Declassified: 2018 Contact Center Trends and Market Landscape Survey
Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into the top trends & market landscape. This video infographic reveals some fascinating statistics from our most recent survey.
Contact Center Product Overview
This video provides an overview on how our Evolve Contact Suite can help you engage your customers on their preferred channel of communication while providing a seamless customer experience.
Workforce Management by Evolve IP
Watch this video to learn more about Workforce Management and some numbers from customers that benefited from this contact center technology.
- Case Studies
- Articles
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