Not Your Average Contact Center Solution

Evolve IP’s contact center, also known as the Evolve Contact Suite provides all of the features you need to run a world-class contact center and since it’s delivered in the cloud you won’t have to play catch-up when new technologies emerge. We integrate with the applications you already use making deployment simple, and we build custom solutions that make your team more effective.

Most importantly, our strategies are delivered by contact center specialists, who understand your concerns, have been in your shoes and will design the optimal solution that meets your organization’s unique needs.

Download Data Sheet
Download Data Sheet

Key Features

Evolve Contact Suite’s advanced features provide contact center leaders with powerful real-time control & visibility of their agents along with rich operational insights. From quality management to customer surveys to CRM integration to business intelligence, our solution offers tools that streamline agent interactions & enhance customer experience.

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TRUE Omnichannel Experience

Allow your agents & customers to interact over multiple channels (calls, email, text/SMS, web chat, web call back, social) seamlessly & deliver a consistent customer experience across all communication channels
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Flexible HPBX Deployment Capability

Operate with a complete hosted contact center solution that leverages Evolve IP’s award winning HPBX and Unified Communication platform OR leverage your existing PBX

Contact Center Experts

Offer a custom solution designed by our contact center experts based on your organization’s unique requirements including app integrations, call flows, staffing plans, and reporting

Customization

Integrate with over 40 out of the box applications plus custom-built integrations, call flows & unique network/deployment scenarios – all customized by Evolve IP to meet your needs

Cost-effective

Lower TCO, maintenance headaches, CAPEX & OPEX with Evolve IP’s competitively priced yet full-featured, analyst recognized cloud-based contact center solution

Single Platform for UC and CC

Keep all traffic on net, avoid points of failure, finger-pointing, and minute based billing

Certified Compliant

Support private call, screen recording and voicemail solutions for clients with compliance requirements PCI, HIPAA, etc.

Truly International Platform

Operate like a unified contact center even if you have end users in multiple countries. With Evolve IP’s international platform, your business will experience no technical limitations in terms of geography or in moving calls between locations

The Evolve IP Compliance CloudTM

In our recent survey of over 500 IT professionals and executives, 67% of respondents reported having a compliance requirement need.

Evolve IP has worked with two of the top 3rd party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our certified compliant cloud.

To achieve our 3rd party audit results, and ensure our clients’ compliance, we created a test enterprise and deployed all of our solutions to them in The Compliance Cloud. We then had auditors go through the exact same audit process your business does ensuring that your audits will be painless – at least when it comes to your cloud services.

We sign BAAs and deliver the documentation that our competitors cannot.

  • HIPAA / HITRUST, PCI-DSS, ITAR, SOC 3
  • PCI includes all 12 sections
  • Currently working on FINRA and FFIEC

The Compliance Cloud includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and more.