2020 Gartner Magic Quadrant for
Contact Center as a Service
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All Markets > Contact Center as a Service, North America
Evolve IP CCaaS
Magic Quadrants help you:
- Compare a technology provider’s strengths and cautions with your specific needs
- Get quickly educated about a market’s competing technology providers and their ability to deliver on what end-users require today and in the future
- Understand how a market’s technology providers are competitively positioned and the strategies they are using to compete for end-user business
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Evolve IP.
Gartner, Magic Quadrant for Contact Center as a Service, North America, 2020, Drew Kraus, Steve Blood, Simon Harrison.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.