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The Evolved Call Center

Evolve IP’s award-winning Contact Center provides organizations with a sophisticated, cloud-based service that delivers real business value. Leverage Evolve IP’s redundant and compliant cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform.

Summary

The Evolved Call Center’s advanced features provide contact center managers with significantly greater agent control along with deep business analytics that drive insight into their operations. From quality management to IVR customer surveys to CRM integrations, the Evolved Call Center enables managers and agents to be both efficient and effective. Delivered as a cloud service, organizations are able to upgrade to these advanced features and lower TCO – all without CAPEX investment.

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