Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Work from Home DaaS Comparison – Key Questions and Considerations

March 23, 2020 / Evolve IP

If your business is considering enabling remote work, Bring Your Own Device or looking to easily provision, update and secure your users with DaaS or a virtual workspace you’re not alone. In fact, according to Gartner, DaaS momentum continues to build – especially in the midmarket. 

To help businesses think through some of the major considerations we developed a comparison guide that outlines: 

  • How projects get funded 
  • Major solution types 
  • Key questions to consider
  • A cost evaluation process
  • Thoughts on overcoming objections 

So, why would should listen to us? Well, Evolve IP… 

  • Has been providing DaaS solutions for over 11 years 
  • Is the largest multi-tenant VMware DaaS provider in the United States.  
  • Our solution has been named in every Gartner DaaS Market Guide since inception.  
  • We also work with Citrix and have deployed virtual desktop infrastructure (VDI) for clients. 
  • We have tens of thousands of users 

Bottom line, we have a lot of experience to pull from for this comparison. 

Today we will look at the major questions we are asked and considerations we suggest to businesses around Desktop-as-a-Service  

Questions to Consider When Looking at Desktop-as-a-Service / DaaS and Workspaces

1.What end-user devices would you recommend? 

This is perhaps the most common question we get as customers are looking to either justify a project with a lower device price point, or possibly as a way of reducing the management overhead of local devices. Essentially there are 2 options in this space.  But before getting to that, we like to point out that the cheapest client is the one you already have.  All desktops and laptops are compatible with DaaS and Workspaces so using the existing infrastructure until it dies is always an option and then replace them with one of the options below. 

  • Option 1 – A thin client which has a stripped-down OS and a browser of your choosing.  These devices are great for using either VMware’s DaaS, Citrix XenApp, XenDesktop or Evolve IP’s Workspaces product. 
  • Option 2 – A zero client. Zero clients are slightly different in that there is no OS and the devices boot directly to the login prompt of the virtual desktop provider. For a one size fits all approach, where you’re looking to lock devices down to only a virtual desktop, this is a great solution.  It’s important to note that zero clients sometimes do not support peripherals like check scanners, printers and other USB devices. 

Note: Zero clients are not a solution for Evolve IP’s Workspaces product as it is built on the notion that users should start with a browser (due to having a majority of SaaS applications) instead of forcing them into a virtual desktop OS.  

Finally, there are different flavors of these clients and it can be VERY confusing.  Some are VMware and Citrix certified, some aren’t. If you are going the DaaS route make sure you know if the service supports PCoIP, ICA or RDP and buy the appropriate thin or zero client.  Or, give us a ring and we’ll assist you with the selection.  

 

2. How do you want to handle legacy applications on internal servers? 

11 years ago, most, if not all, applications were hosted on internal servers. This architecture meant a desktop was needed as the client to get to legacy applications housed in the business’s data center.   

For a customer wanting to offload their infrastructure to the cloud, the obvious choice was to move their servers to a cloud service provider’s (CSP) data center. The CSP would host desktops back to the customer to solve for the latency that had just been created.  Technically, SaaS-like experience was created in that the customer was able to get to their virtual desktop from any device.  But they still had to jump into that virtual desktop to get to their legacy applications.   

Due to the explosion of SaaS, most workforces are now only using  one or two legacy applications.  Unfortunately, the DaaS provider industry is still trying to solve these applications by giving everyone a virtual desktop. Simply put, that’s a waste of money and resources, but most importantly what an annoying way to do your job!   

Evolve IP is breaking the DaaS industry mold. With Workspaces, we are able to publish legacy applications to the user and provide them in a tile-based SSO fashion.  This makes legacy applications look, act and feel like a SaaS application to the user on whichever device they are using.   

 

 3. How does your business handle security? 

Security is a huge concern these days.  Every week it seems a new malware or ransomware attack floods the chat rooms and airwaves.  DaaS greatly reduces your threat cross-section and allows IT to focus on protecting the DaaS instances in the cloud while client devices cannot transmit infections into the environment. With the explosion of SaaS, one particular area of concern however is an increase in users that are not accessing legacy applications and simply logging directly into SaaS applications. This does present security risks along with creating the arduous process for IT of trying to figure out what applications a user needs or has gained access to over their tenure and then disabling all those application one by one during offboarding.   

With Workspaces, you can still provide a virtual desktop to those users that need them.  But you can also provide a secure, centrally managed way for users that only need SaaS applications to just go directly to those applications.  But, in an offboarding event, all access to SaaS applications that have been integrated into the Clearlogin portal is immediately zapped.   This provides a much more encompassing way of managing user access to legacy as well as SaaS applications and securing the Enterprise. 

 

Comparing DaaS Solutions

This virtual desktop or DaaS comparison guide is designed for those who are looking into hosted virtual desktops or desktops as a service (DaaS). It also compares the technology to Evolve IP’s Workspaces solution.

4. How dependent do you want to be on your provider for provisioning? 

DaaS provisioning is very … let’s just say, manual.  And that goes for Evolve IP and every other competitor in the market.  Whether it’s actual provisioning or billing adjustments it’s a manual process.  This is due to the fact that VMware and Citrix simply have not focused on orchestration in the multi-tenant space.   

Luckily, in 2017 Evolve IP acquired a company that had perfected a backend provisioning system and that engine now drives the provisioning portal for Workspaces.  

Here’s an illustration of adding 10 new desktops to DaaS (the industry-wide practice) vs. 10 new Evolve IP Workspaces users  

DaaS: The customer tells their Account Manager (AM) they need 10 more desktops.  The AM sends a quote for 10 more users.  The customer signs the quote and the AM passes this on to provisioning and a couple days later, without escalations, the DaaS seats are there.  Can it be done in a couple hours in a pinch? Sure, and we have many times.  But the default process noted here is typical.  

Workspaces: IT logs into their portal and creates 10 users, along with their security permissions and applications access, instantly. Resources for pushing out legacy applications or entire desktops are provisioned in minutes.  The portal then reaches out to Office 365 and provisions their licenses … on the fly.  Charges are automatically added to their monthly billing.  Oh, and should you need to eliminate users, the same is true in reverse to deprovision.  Net-net IT can add users, on their own, in a matter of minutes not days.  Larger changes may require account management but for the most part, capacity planning can be done at your leisure instead of while under the gun to make a small change. 

Categories: Work Anywhere Workspaces
Recommended For You
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • "Yesterday was, perhaps, my busiest day of client interaction either by phone or email since I have been a PM, and I don’t think any of my clients knew I was working from home unless I told them. I was also able to do trades behind the scene and interact with my team. So, for me, the technology has been working great. As an old guy, I am constantly dazzled by technology in general, but being able to do this stuff from home is amazing!"

    James C. Hunter, CFA, CFP, AIF, Senior Portfolio Manager, Principal

  • "Hey, IT people, As I’m working away in my home office, I just wanted to say thanks to you for all you’re doing, and have done in the past, to make it possible for us to run our company virtually. Not many of us JICers have jobs that everyone in the firm sees and could stop us from doing business. But you have this job, and do it well. Thank you for having the foresight and wisdom to get us in a position to succeed in a pandemic! You’re awesome."

    Michael D. Barnes, Esq., CTFA President, Principal

  • “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    - Ken Schultz, CIO Ogletree Deakins

    Watch Testimonial

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

Evolve IP Enhances Its Microsoft Teams and Cisco Voice Direct Routing Platform
September 22, 2020 / Evolve IP
Evolve IP announced that it has integrated SMS business messaging and voice recording with AI speech analytics into its Microsoft Teams direct routing platform.
Evolve IP Integrates Business Messaging Into Microsoft Teams; Enhances Microsoft’s Direct Routing Solution
September 17, 2020 / Evolve IP
Evolve IP® announced that it has launched a fully-integrated SMS / business messaging platform for its Microsoft Teams Direct Routing solution.
Evolve IP® Named For Eighth Time to the Inc. 5000 List of Fastest-Growing Private Companies
August 12, 2020 / Evolve IP
Evolve IP®, the world's leading provider of Work Anywhere™ solutions, today announced that it has been named to the Inc. 5000 for the 8th time since 2012.
Evolve IP Delivers World’s Only Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces
August 5, 2020 / Evolve IP
Evolve IP®, the world's leading provider of Work Anywhere™ solutions; today announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company's virtual Workspaces...
View More
close

Contact Us

or Call 1.877.459.4347