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Three Key Takeaways from the 2021 Gartner Market Guide for Desktop as a Service (DaaS)

August 3, 2021 / Neill Reidy

The rapid increase in remote and hybrid work, as well as the need for business continuity, has made Desktop as a Service a major priority for organizations and a key initiative for IT in 2021.

The 2021 Gartner Market Guide for Desktop as a Service provides an overview of why interest in DaaS is increasing, assesses the vendors in the market and the types of offerings that are available, and provides DaaS use cases to enable Infrastructure and Operations leaders to make better investment decisions.

Evolve IP is proud to be recognized for the third consecutive year in the Gartner Market Guide for Desktop as a Service – proving yet again – our strength and innovation in the End User Computing market.   This year, 14 vendors from service providers to software vendors, were featured in the guide.   Evolve IP partners, Microsoft, VMware and Citrix, were also prominently featured.

Key Takeaways

Here are our key takeaways from this year’s Gartner Market Guide:

  • Hybrid work is driving DaaS as a major initiative for IT in 2021
  • The DaaS market is forecasted to grow 68% in 2021 (and 253% between 2021 and 2024)
  • By 2024, 80% of all virtual desktops will be DaaS (up from 30% today) and DaaS will overtake customer operated virtual desktop infrastructure (VDI)
  • Market attention has increasingly focused on Microsoft Azure-hosted DaaS solutions due to proximity with Microsoft 365 data and license requirements
  • 72% of the leaders have invested or will invest in DaaS in the next 24 months

What is Desktop as a Service (DaaS)?

According to Garter, Desktop-as-a-service solutions provide a virtualized desktop or Windows application experience to workers, entirely from a remote hosted location such as the public cloud. DaaS eliminates the need for businesses to purchase the physical infrastructure associated with virtual desktop infrastructure (VDI) or server-based computing (SBC), instead, functioning through subscription- and usage-based payment structures. DaaS includes provisioning, patching, and maintenance of the management plane and resources to host workloads.

Key Considerations while assessing DaaS providers

#1 Reliable Partner That Meets Unique User Needs and Work Habits

Business leaders responsible for DaaS strategies in their digital workplace need a reliable DaaS partner that provides premium protocols and tailored solutions designed specifically to unique user needs and work habits. Evolve IP provides enterprises with a virtual desktop, hosted in Evolve IP’s private cloud or Microsoft Azure, that is optimized to align with individual user requirements.

#2 Deploys Solutions on Private and Public Cloud, including Microsoft Azure

According to Gartner, market attention is increasingly focusing on Microsoft Azure-hosted DaaS solutions due to its proximity with Microsoft 365 data and license requirements. This is why it is important that businesses should consider choosing a vendor whose strategies are aligned with Microsoft Azure. Evolve IP’s DaaS solution can be deployed on Evolve IP’s private cloud or Azure public cloud and is bundled with performance monitoring, patching, disaster recovery, and expert image optimization.

#3 Delivers Integrated Collaboration, Telephony, and Contact Center Features

In addition to a robust DaaS solution, companies are also looking for a singular, integrated way to provide advanced collaboration, telephony, and contact center features to their remote workforce. Evolve IP not only understands how to make DaaS work for businesses but as a Microsoft and Cisco Collaboration partner, we are uniquely positioned to help businesses integrate Real-Time Audio and Video into their DaaS environments. Additionally, our ability to deliver native Microsoft Teams integration and enterprise-grade PBX and contact center features enables employees to increase productivity and work anywhere.

What is your virtual desktop strategy? Evolve IP takes the complexity and guesswork out of deploying DaaS for businesses of all sizes. Download your copy of the 2021 Gartner Market Guide for Desktop as a Service, or contact us today for a free consultation.

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