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Author: Evolve IP

One Year of Working From Home

March 10, 2021 / Evolve IP

Skype For Business End of Life: Next Steps

November 10, 2020 / Evolve IP

Chatbot CX
Take it down a notch - blog
Call Center Outbound Metrics Overview
Customer Experience Agent Level
Pros Cons Virtual Desktop
Why You Need an Auto Attendant

May 13, 2019 / Evolve IP

5 Phone System
What You Need to Implement a VoIP Phone Business System
Call Center Attrition
7 Causes of Call Center Attrition

April 4, 2019 / Evolve IP

8 Customer Service Tips from Contact Center Experts
Post Call Survey Improve Response Rate
Managing Complaince in the Cloud Contact Center
Checklist for an Omnichannel
Omnichannel Analytics
Omnichannel Part 13: Omnichannel Analytics

December 10, 2018 / Evolve IP

4 Factors to Consider Choosing between On-Premises and Hosted VoIP
What is a Virtual Desktop
What is a Virtual Desktop?

November 12, 2018 / Evolve IP

Barriers to Omnichannel
Omnichannel Part 7: Barriers to Omnichannel

September 28, 2018 / Evolve IP

The Role of Social Media in Omnichannel
Trends on Adopting Web Chat & Chat Bots
Trends on Adopting Email as a Channel
6 Critical Reasons for Office 365 Backup
6 Critical Reasons for Office 365 Backup

August 30, 2018 / Evolve IP

Trends Around Channel Usage72
what is sip trunking blog
What is SIP Trunking?

August 10, 2018 / Evolve IP

thin client vs zero client
Omnichannel Healthcare
Healthcare Call Center Trends
Call Center Scheduling
Network Virtualization
Network Virtualization and Job Security

June 11, 2018 / Evolve IP

Unified Communications as a Strategy

June 10, 2018 / Evolve IP

Credit Union
Security DaaS
Security Benefits of DaaS

May 23, 2018 / Evolve IP

What is ACD - blog
What is an ACD?

May 22, 2018 / Evolve IP

What is a Call Center Dialer?

May 14, 2018 / Evolve IP

Queue Callback
Queue Callback

May 13, 2018 / Evolve IP

Workforce Management Blog
Workforce Management

May 12, 2018 / Evolve IP

Common Cloud Mispereptions in Financial Services
Daves Blog ROI Cloud
Email Vulnerability in Healthcare
Email Vulnerability in Healthcare

May 10, 2018 / Evolve IP

Call Center Etiquette
Call Center Etiquette

May 9, 2018 / Evolve IP

ECS blog
The Evolve Contact Suite

May 7, 2018 / Evolve IP

6 Ways to Help You Improve First Call Resolution - blog
What is DaaS - blog
What is DaaS (Desk-as-a-Service?)

April 19, 2018 / Evolve IP

What is First Call Resolution?

April 8, 2018 / Evolve IP

Call Center KPIs to Track For Success
Call Center KPIs to Track for Success

March 29, 2018 / Evolve IP

Top Qualities of a Call Center Agent
Pros and Cons of Call Center Outsourcing
Credit Union Trends Blog
Credit Union Top Technology Trends

March 20, 2018 / Evolve IP

DaaS Mythbusters
HIMSS 2018 Blog
Computer Telephony Integration Software for Call Centers
Financial Services Security Needs Embraced by HITRUST
How the HITRUST CSF Goes Beyond HIPAA and SOC II Requirements
Credit Union Haiku Blog
HITRUST’s Evolution and Important Role in Strengthening HIPAA
What is HITRUST? Evolve IP Blog Post
HITRUST and Cybersecurity 2018
Evolve IP Cloud Scholarship
Evolve IP Cloud Scholarship

November 30, 2017 / Evolve IP

Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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