Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Author: Evolve IP

Pros Cons Virtual Desktop
Why You Need an Auto Attendant

May 13, 2019 / Evolve IP

cloud infographic
2019 Cloud Adoption Survey Infographic

April 25, 2019 / Evolve IP

5 Phone System
What You Need to Implement a VoIP Phone Business System
Call Center Attrition
7 Causes of Call Center Attrition

April 4, 2019 / Evolve IP

8 Customer Service Tips from Contact Center Experts
Post Call Survey Improve Response Rate
BYOD workplace blog
Managing Complaince in the Cloud Contact Center
Workplace Digital Strategy
Checklist for an Omnichannel
Omnichannel Analytics
Omnichannel Part 13: Omnichannel Analytics

December 10, 2018 / Evolve IP

Nine Omnichannel Challenges
4 Factors to Consider Choosing between On-Premises and Hosted VoIP
What is a Virtual Desktop
What is a Virtual Desktop?

November 12, 2018 / Evolve IP

Politics & Governance of Omnichannel
Omnichannel & Customer Experience
Omnichannel vs Multichannel
Nonpetya Blog
Barriers to Omnichannel
Omnichannel Part 7: Barriers to Omnichannel

September 28, 2018 / Evolve IP

The Role of Social Media in Omnichannel
Trends on Adopting Web Chat & Chat Bots
Trends on Adopting Email as a Channel
DR 101 RTO and RPO
DR 101: RTO and RPO

August 24, 2018 / Evolve IP

Trends Around Channel Usage72
what is a runbook
What Is A Runbook?

August 20, 2018 / Evolve IP

what is sip trunking blog
What is SIP Trunking?

August 10, 2018 / Evolve IP

thin client vs zero client
Omnichannel Healthcare
FQHC
4 Benefits of DR
HITRUST Blog
Healthcare Call Center Trends
Call Center Scheduling
UCaaS
Unified Communications as a Strategy

June 10, 2018 / Evolve IP

Credit Union
What is ACD - blog
What is an ACD?

May 22, 2018 / Evolve IP

Steps to Cloud
What is a Call Center Dialer?

May 14, 2018 / Evolve IP

Queue Callback
Queue Callback

May 13, 2018 / Evolve IP

Workforce Management Blog
Workforce Management

May 12, 2018 / Evolve IP

Common Cloud Mispereptions in Financial Services
Daves Blog ROI Cloud
Email Vulnerability in Healthcare
Email Vulnerability in Healthcare

May 10, 2018 / Evolve IP

Space Quiz
Call Center Etiquette
Call Center Etiquette

May 9, 2018 / Evolve IP

ECS blog
The Evolve Contact Suite

May 7, 2018 / Evolve IP

6 Ways to Help You Improve First Call Resolution - blog
What is DaaS - blog
What is DaaS (Desk-as-a-Service?)

April 19, 2018 / Evolve IP

Dine and Dash Blog
What is First Call Resolution?

April 8, 2018 / Evolve IP

Adoption of Cloud Services in NA - Blog
The Ultimate Cryptocurrency Quiz
Call Center KPIs to Track For Success
Call Center KPIs to Track for Success

March 29, 2018 / Evolve IP

Disaster Recovery Plan Template

March 26, 2018 / Evolve IP

Top Qualities of a Call Center Agent
Credit Union Trends Blog
Credit Union Top Technology Trends

March 20, 2018 / Evolve IP

DaaS Mythbusters
DRaaS for Dummies-blog
DRaaS for Dummies

March 11, 2018 / Evolve IP

HIMSS 2018 Blog
Financial Services Security Needs Embraced by HITRUST
How the HITRUST CSF Goes Beyond HIPAA and SOC II Requirements
Credit Union Haiku Blog
HITRUST’s Evolution and Important Role in Strengthening HIPAA
What is HITRUST? Evolve IP Blog Post
HITRUST and Cybersecurity 2018
Evolve IP Cloud Scholarship
Evolve IP Cloud Scholarship

November 30, 2017 / Evolve IP

Tape vs. disk vs. cloud: A comparison of data backup options
What’s your IT IQ?

November 13, 2017 / Evolve IP

3 Critical Disaster Recovery Metrics
3 Critical Disaster Recovery Metrics

August 24, 2017 / Evolve IP

IDC: Statistics on the Financial Impact of Unplanned Downtime
Walk -in the cloud- at VMworld - new
DaaS Enables Evolve IP to Give Back copy
DaaS Enables Evolve IP to Give Back

August 2, 2017 / Evolve IP

How to prove business SLAs with disaster recovery testing
Challenges of Managing Data Stakeholder’s Expectations | Evolve IP
Staying Updated On Popular Methods of Communication
Global Ransomware Virus Hits Europe Hard
Ransomware Protection in the HIMSS Learning Center with Evolve IP
Cloud Computing Security Comes Alive at HPE Discover - Evolve IP
Is my organization ready to defend a cyber-attack?
Cloud Backup Services Critical- Notes from VeeamOn 2017
Proven Way For Call Centers To Reduce Abandoned Calls And Enhance Customer Satisfaction
Evolve IP Resolves Cryptolocker Virus Ransomware Attack
The DRaaS / Ransomware Gap: Recent Attacks Highlight Common Industry Concerns
Recommended For You
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

Organizations Shift to Welcome Millennials and an Evolving Work Force
May 23, 2019 / Rob Flores
In a recent article, the Associated Press highlights Evolve IP and Guy Fardone, who recognizes millennial’s need for continuous growth, opportunity advancement, and most importantly, a comfortable and balanced work…
Evolve IP Nears Completion of Cisco BroadCloud Calling Certification; Delivery of Cisco Webex™ Calling and Meetings solutions and Cisco Open SIP MPP Phones Planned for Q2 of 2019
April 8, 2019 / Evolve IP
Accreditation Provides Company with Deeper Access into Cisco’s Ecosystem of Cloud and Hosted Clients WAYNE, Pa. — April 8, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that…
Evolve IP Awarded With 2019 Technology and Innovation Award By The Philadelphia-Israel Chamber of Commerce
April 4, 2019 / Evolve IP
Israeli Technology Team and Intellectual Property Acquisition Fosters International Collaboration and Drives Increased Revenues WAYNE, Pa.—April 4, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that it was recognized…
Evolve IP Expands Cloud Communications via Jog.ai Acquisition
April 2, 2019 / Evolve IP
CRN highlights Evolve IP’s latest acquisition of Jog.ai, a speech analytics and natural language tech firm out of Austin, TX. Evolve IP plans to use the technology to give its…
View More
close

Contact Us

or Call 1.877.459.4347