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Author: Evolve IP

DaaS Providers
VDI Workspace
VDI vs DaaS
CCaaS
virtual desktops
What Are Virtual Desktops?

September 13, 2021 / Evolve IP

5 Reasons Cloud Desktops are the New Trend

August 25, 2021 / Evolve IP

Desktop Virtualization
What is Desktop Virtualization?

April 30, 2021 / Evolve IP

One Year of Working From Home

March 10, 2021 / Evolve IP

desktop as a service pricing compared
How to Strike a Balance in your Contact Center
Chatbot CX
Take it down a notch - blog
Call Center Outbound Metrics Overview
Customer Experience Agent Level
What is Unified Communications?

June 4, 2019 / Evolve IP

Pros Cons Virtual Desktop
Why You Need an Auto Attendant

May 13, 2019 / Evolve IP

5 Phone System
What You Need to Implement a VoIP Phone Business System
Call Center Attrition
7 Causes of Call Center Attrition

April 4, 2019 / Evolve IP

8 Customer Service Tips from Contact Center Experts
Post Call Survey Improve Response Rate
Contact Center
Checklist for an Omnichannel
Omnichannel Analytics
Omnichannel Part 13: Omnichannel Analytics

December 10, 2018 / Evolve IP

4 Factors to Consider Choosing between On-Premises and Hosted VoIP
What is a Virtual Desktop
What is a Virtual Desktop?

November 12, 2018 / Evolve IP

Barriers to Omnichannel
Omnichannel Part 7: Barriers to Omnichannel

September 28, 2018 / Evolve IP

The Role of Social Media in Omnichannel
5 reasons to migrate to the cloud
Trends on Adopting Web Chat & Chat Bots
Trends on Adopting Email as a Channel
6 Critical Reasons for Office 365 Backup
6 Critical Reasons for Office 365 Backup

August 30, 2018 / Evolve IP

Trends Around Channel Usage72
what is sip trunking blog
What is SIP Trunking?

August 10, 2018 / Evolve IP

thin client vs zero client
Omnichannel Healthcare
Healthcare Call Center Trends
Call Center Scheduling
Network Virtualization
Network Virtualization and Job Security

June 11, 2018 / Evolve IP

UCaaS
Unified Communications as a Strategy

June 10, 2018 / Evolve IP

benefits of daas
Security Benefits of DaaS

May 23, 2018 / Evolve IP

What is ACD - blog
What is an ACD?

May 22, 2018 / Evolve IP

4 Reasons Why it is critical for ACD and CRM need to Work Together
What is a Call Center Dialer?

May 14, 2018 / Evolve IP

Queue Callback
Queue Callback

May 13, 2018 / Evolve IP

Workforce Management Blog
Workforce Management

May 12, 2018 / Evolve IP

Call Center Etiquette
Call Center Etiquette

May 9, 2018 / Evolve IP

ECS blog
The Evolve Contact Suite

May 7, 2018 / Evolve IP

First Call Resolution
DaaS
What is DaaS (Desktop-as-a-Service?)

April 19, 2018 / Evolve IP

What is First Call Resolution?

April 8, 2018 / Evolve IP

Call Center KPIs to Track For Success
Call Center KPIs to Track for Success

March 29, 2018 / Evolve IP

Top Qualities of a Call Center Agent
Pros and Cons of Call Center Outsourcing
DaaS Mythbusters
Computer Telephony Integration Software for Call Centers
Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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