Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Disaster Recovery Solutions: What You Need to Know About RPO and RTO

April 15, 2015 / Evolve IP

With Tax Day here, that old saying comes to mind: There are two things that are certain – death and taxes. But, here at Evolve IP, there’s a third certainty: that Disaster Recovery is the hottest topic for education for our customers and prospects.

While many organizations do have back-up plans in place for their IT, often, they don’t plan properly for how it will be restored after the event. And, many who do have a recovery plan in place do not include framework for how quickly they will be fully restored and how much of their data will be restored. In fact, in the Evolve IP 2015 Disaster Recovery & Business Continuity Survey, we discovered that more than half of those surveyed who have experienced an incident have lost data, with 12 percent losing more than one day’s worth of data. When looking at the types and durations of losses during incidents, we see that the highest percentage of permanent loss was that backups were not recoverable, followed by loss of critical data.

Whether you face an all too common “oops” moment – such as hardware outages that result in data loss – or the devastating effects of a full-blown disaster, it is your responsibility as an IT professional or business executive to ensure that your company is secure, stable, and operational following such an event.

Understanding Recovery Point Objective (RPO) and Recovery Time Objective (RTO)

The first step towards safeguarding your business is to familiarize yourself with the basics of disaster recovery starting with two essential terms, recovery point objective (RPO) and recovery time objective (RTO). Together, these policies and procedures shape the foundation of any DR strategy and are key to ensuring that your business is able to recover and resume after a disaster.

RPO refers to the point back in time from which you want data recovered from backup storage for normal operations to resume after a computer, system, or network goes down. This can be measured in intervals ranging from minutes, hours, or even days. For the laymen’s sake, the recovery point objective defines the amount of work you can afford to lose if vital technology infrastructure fails in addition to the frequency in which backups must be made.

RTO, on the other hand, dictates the maximum tolerable length of time that a computer, system, network, or application can be down after a failure occurs. The amount of time it takes to get a system back up and running is based on the extent to which the interruption disrupts normal operations and the amount of revenue lost per unit time as a result of the incident. Data archiving systems for example may not require an immediate RTO because the contents are rarely accessed, and not crucial for day-to-day continuity unlike data retention information.

What is the Right Recovery Solution for Your Business? Making a DR Plan That Works

The truth is, there’s no one-size-fits-all model for disaster recovery. Every business will need to decide which recovery solution is right for them. For comprehension purposes, let’s paint a picture of a DR plan that might fit with a particular business type, such as an accounting firm office (since its Tax Day). Imagine that an accounting firm’s building experiences an IT issue a week before April 15 that prevents staff from accessing their servers. While the system is being restored, the personnel are able to use other means to keep the office running smoothly, such as utilizing a paper based ledger or accounting workbook.

While this will undoubtedly put an added burden on the employees, an immediate recovery time objective probably isn’t overtly crucial, as all the business’s valuable information is still being collected, it just needs to be input into the computer later. Coping with a few hours of manual operations is doable. The recovery point objective, however, would be far more essential in this situation as accountants cannot afford to lose clients’ important financial information. In this scenario, the RPO is more time-sensitive than the RTO and would need to be reflected in their DR strategy.

No matter what your company needs, here at EvolveIP, we have a series of comprehensive DR solutions designed to properly protect your business in case of a disaster. With a wide variety recovery options of products and RPO/RTO intervals to choose from, you are free to form a data recovery strategy that works for you, not a cookie-cutter model that doesn’t fit your situation and needs. Don’t let intimidation or lack of expertise keep you from learning more about your DR options. You’ve just taken the first step in protecting your business, your clients, and your future, let EvolveIP do the rest.

Click here to download the complete 2015 Evolve IP Disaster Recovery & Business Continuity Survey

 

Categories: Business Continuity & Disaster Recovery
Recommended For You
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

techaWare Hosting 2nd Annual Women, Wine, and Tech Event
October 7, 2019 / Evolve IP
  October 17th Event Co-Sponsored by TechGirlz, POWER, Women in Technology Leadership and Evolve IP WAYNE, Pa.—October 7, 2019—Evolve IP, The Cloud Strategy Company®, today announced that it will be hosting techaWare’s…
Evolve IP Europe and Evolve IP United Kingdom Exceed 125,000 IP Phone System, Unified Communications and Contact Center Users
September 27, 2019 / Evolve IP
 United Kingdom (UK) and European Union (EU) Divisions Capitalizing on Rapid Adoption of Cloud Communications; Private Label and Channel Partners Leveraging New Services to Grow Client Bases in Europe, the…
Evolve IP Named For Seventh Time to the Inc. 5000 List of Fastest-Growing Private Companies
August 14, 2019 / Evolve IP
World’s Leading Provider of Integrated Cloud Communications and Collaboration, Computing and Identity Management Recognized for Unprecedented Growth WAYNE, Pa.—August 13, 2019—Evolve IP®, The Cloud Strategy Company™, today announced its inclusion on Inc. Magazine’s…
UC-One in Antarctica
July 8, 2019 / Evolve IP
TXi, a partner of Evolve IP, made news for the company bringing and using UC-One to Antarctica, while remaining connected, despite the remote isolation. TXi noted that the cost savings…
View More
close

Contact Us

or Call 1.877.459.4347