Evolve IP recently teamed up with partner CCNG to conduct “The Evolve IP-CCNG 2014 North American Call Center Survey”. We have just completed the analysis and are putting the final touches on the Survey Results Paper and accompanying infographic. The results were compiled from a mix of 197 call center professionals who participated in the web-based survey.
We examined the trends, concerns and spending in today’s call centers, specifically looking at such topics as
Cloud-based versus premise-based call centers; Disaster Recovery; Work from Home Programs; Downtime; and the Size of the Call Center. Here’s a preview of some of our findings:
77.5 percent of call centers are premise-based today.
70 percent of organizations using a premise-based call center presently plan to move to the cloud.
Categories: Contact Center
About Evolve IP
Evolve IP enables employees to Work Anywhere™ productively and securely. Our enterprise solutions seamlessly integrate collaboration & communications, digital workspaces, and contact center – all delivered from a browser on any connected device. Evolve IP’s technologies free IT to focus on business innovation, not systems and infrastructure, and enable their employees to contribute even more to the enterprise -- no matter where or when they are working. Businesses that choose Evolve IP have selected a true technology partner. A company that becomes an expert extension of their IT team, an organization that listens to their needs to tailor solutions just for their business, and is responsive and engaged in every interaction.
