IT support is resource-intensive. Your end-users want prompt, efficient incident response. Your IT team wants to do the more interesting, innovative work they trained for. An external help desk solution can be the answer both desire. Why outsource your IT help desk? This article addresses several of the advantages.

Outsourced IT Support

The outsourced IT help desk can do all of the same things as an internal help desk. The responsibilities include:

• Providing end-user support
• Handling operating system and standard application updates
• Managing anti-virus/anti-malware.

Additionally, by outsourcing your IT help team, you gain access to experienced system engineers who can help your internal employees diagnose and resolve critical system and infrastructure issues to keep your business systems online and optimized for maximum availability.

Why Outsource your IT Help Desk

Outsourcing IT allows a business to focus on its true priority — growing and supporting the organization — rather than troubleshooting software, hardware, and user issues. But this is just one of the many benefits from handing IT support to an external partner.

Reduced operating costs.

There is a skills shortage today in many areas of IT. By turning to an IT support services provider, you are letting them take over the effort of recruiting, hiring, training, and retraining this type of IT worker.

Responsiveness.

Letting specialized personnel tackle support issues can also reduce response time. The outsourced IT support is always there, ready to respond, even when there is a sudden spike in demand for help. The supplier is also more likely to have the resources needed to scale up or down rapidly as demand requires.

Currency.

With outsourced IT help, you gain external experts who can monitor and manage patches for your operating systems and software. They ensure your organization is up-to-date, by taking over management of the updates and upgrades. Benefit from the latest industry knowledge, while also being able to access expert advice about ways to improve processes and develop business.

Cost consistency.

Often outsourcing your IT help desk centralizing your technical support services for a low, fixed monthly fee. This provides a consistent budget line for effective financial planning.

Security.

Outsourced IT support takes a proactive approach to monitoring and protecting your cyber assets. Your own team would do the same, but they are also juggling many other business-related tasks as they try to do so. The external IT help desk is focused on this task for your organization and knows it risks losing your business if the service is lax.

Shared risk.

By offloading some of your IT to third-party support, you push some of the infrastructural risks to your service provider. This can lead your organization to become more flexible, agile and dynamic, which allows you to deliver a better product in the long-run.

Refocus resources.

In these days of big data management and rapid technological innovation, internal IT experts will enjoy the opportunity to turn their attention to streamlining processes and generating systems that can expand your business.

Outsource to Evolve IP

Evolve IP’s Help Desk solution provides remote support allowing your IT team to focus on critical management activities. We provide normal business hours Help Desk support, 24x7x365 proactive monitoring and response to critical issues, comprehensive support for server-side applications, license and warranty management, routine system and infrastructure wellness checks, managed backups and vendor management. Let us help you today!