System and Vendor Obstacles Demonstrate Implementation Strategies Needed Before Solutions
Evolve IP, The Cloud Services Company™, today unveiled research indicating that IT professionals and executives are predominately considering implementing unified communications (UC) for their organization. According to a survey of nearly 1,000 respondents, 84% of organizations that do not currently deploy UC features are planning for, or considering the services, for their business in the next one to three years. The survey also found that fewer than 4 in 10 organizations with less than 2,000 employees are presently using any UC related features.
For the study Evolve IP defined UC as: “The concept of consolidating phone, email, fax, chat, video, and collaboration into a single unified channel, either on a device or on a computer.” In addition to looking at UC as a whole, the survey also examined UC components and uncovered that the most requested UC features are:
- Audio & Web Conferencing (51%)
- Unified Messaging (46%)
- IM&P Instant Messaging and Presence (40%)
Kinka continued, “Once we have identified the strategies around an organization’s main methods of communication, and the systems that support them, we take a platform neutral approach to building the system that’s right for the customer.”
Other survey findings included:
- 60% of all companies using UC also enjoy a Work From Home program, while just 4 in 10 non UC companies have a similar program
- Unified Messaging was rated as extremely important by 50% of current companies using UC
- Companies with 2,000+ employees, which inherently have a greater need to reduce communications latency and enhance productivity, are more likely be using UC features with just over 5 in 10 already having UC features implemented
- 72 percent of businesses surveyed are utilizing some type of video solution (either one-on-one desktop video, large video conferencing systems, or small web conferences with video)
- 71 percent of those surveyed were either very unfamiliar or somewhat unfamiliar with the term Unified Communications before the definition and features were provided for them.