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Evolve IP Named in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, North America

October 30, 2017 / Evolve IP

WAYNE, Pa. — October 30, 2017 — Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic Quadrant for Contact Center as a Service, North America.* The report, which includes 11 providers, notes that “North America’s CCaaS market has matured to provide application leaders and customer service organizations with a range of competitive offers to consider substituting for traditional on-premises contact center infrastructure.” Based on detailed evaluation of vendors’ ability to execute and completeness of vision, the Magic Quadrant can be seen as one of the most influential market analyses for the evaluation of enterprise technology solutions. A complimentary copy of the report can be downloaded here.

Evolve IP’s compliant contact center offering provides all of the features and integrations necessary to create world-class customer engagement, and does so for significantly less than other cloud contact center providers. Major features include:

  • Omnichannel
  • IVR
  • Call Recording, Quality Management and other agent performance tools
  • Workforce Management
  • Business Intelligence and Reporting
  • Out of the box integrations for services like Salesforce.com
  • Contact History / Screen Pops
  • Fully integrated with Evolve IP’s UCaaS or can be deployed with a customer’s existing PBX
  • Remote agents
  • Business continuity guarantees backed by SLA with MOS measures

“We are very pleased to be included in this year’s Magic Quadrant. Evolve IP offers contact center leaders significant differentiators that improve the customer experience, provide valuable business insight and also drive down costs,” said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. “In addition to our best-of-breed features, the Evolve Contact Suite is also third party audited for major compliance standards like HIPAA/HITRUST, PCI-DSS, ITAR, and SOC2 among others.”

One of the world’s fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,500 enterprises and to more than 350,000 users in virtually every industry including: healthcare, finance, veterinary, legal, insurance, construction, education, technology, travel, and retail. Many of the world’s most recognizable brands rely on the company’s Evolve IP OneCloudTM strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: identity management, disaster recovery, contact centers, IP phone systems / unified communications, virtual desktops, IaaS, and more.

* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O’Connell, Simon Harrison, 18 October 2017

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

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