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Majority of North American Companies Exhibit Risky Disaster Recovery Behaviors: Evolve IP Biennial Survey Reports

February 1, 2018 / Evolve IP

Seven in Ten Disaster Recovery Plans Incomplete; Less Than Half of Companies Tested DR Plans in the Last Year; Cyber Attacks Fastest Growing Cause of DR Incidents

WAYNE, Pa. Feb. 1, 2018 -The majority of businesses in North America are not fully prepared to handle a major disaster striking their information technology, network and communications infrastructure according to a biennial technology survey conducted by Evolve IP, The Cloud Strategy Company™. The survey of approximately 1,000 IT professionals and executives uncovered risky behaviors exhibited by the majority of organizations including incomplete and untested DR plans and outdated technologies and methodologies. The survey also identified three main characteristics of organizations that felt “very prepared” to recover from a disaster. Download the Evolve IP Disaster Recovery & Business Continuity Survey for a complete review of the full findings.

Risky Business: A significant number of organizations taking the survey noted that they were not fully prepared to handle a disaster either exhibiting risky behaviors or relying on outdated technologies and methodologies.

  • Nearly 7 in 10 respondents (68.5%) noted that they had an incomplete DR plan. Of those, only 58% had a plan that was at least 75% complete. When asked if their plan was implemented formally in the business, just 67% indicated ‘yes’.
  • Less than half of those surveyed (48.5%) had performed a DR test in 2017.
  • 16% of DR plans didn’t document Recovery Point Objectives and 13.5% of IT professionals were unfa­miliar with the term. 15% of DR plans didn’t document Recovery Time Objectives and 9% of IT professionals were unfa­miliar with the term.
  • 5% were using backup tapes in their DR implementation.

Gaining Confidence: There were several key factors that helped increase the confidence of IT professionals in feeling ‘very prepared’ to recover from a disaster. They were:

  • Sufficient funding – Individuals that indicated that their company had invested sufficiently in DR were more likely to feel very prepared. (65.5% vs. 19%)
  • Compliance requirements – Organizations with compliance requirements tend to be more confident in their ability to recover from a disaster. (51.5% vs 34%)
  • Virtual private / private hosted solutions – leveraging either DRaaS or utilizing a MSP environment helps IT pros feel more assured. (56.5% vs. 46.5%)

There were 63 survey respondents that noted their firms met all three of these criteria and of those, 78% felt “very prepared” to handle a disaster. Conversely, there were also 63 companies that had the opposite qualities and just 6.5% of those individuals expressed the same level of confidence.

“Business executives and IT professionals need to start asking the really hard questions when it comes to DR; not just ‘how much is it and how much did we budget?'” said Scott Kinka, Chief Technology Officer and Founding Partner of Evolve IP. “The real questions that need to be asked are more like; ‘How many days can we afford to be down before we permanently damage our business?’, or ‘What is our hourly revenue loss when systems are corrupted or frozen from an attack?’

Kinka continued, “Based on these survey results, it’s very likely not ‘if’ it’s ‘when’ disaster procedures will need to be implemented in a business and most of the incidents causing the issues will not be from fires or natural disasters. Unfortunately, from what we see in the market most organizations will be finding out on the fly how ready they are to recover.”

Additional Findings

  • Cyber Attacks Top Growing Threat: Deliberate attacks were the fastest growing category of DR incidents and outages. This year, 17% of respondents noted deliberate attacks as the cause of an outage, up 4 points from 2016 and up from 6.5% in 2014. Other top causes include hardware / server failure (50%), environmental disasters (29%), power outages (28%), and human error (18%).
  • It’s not if, it’s when: Over one-third (36.5%) of companies reported to have suffered from at least one incident or outage that required disaster recovery.
  • Industry Breakouts: Education and Manufacturing trail leading verticals like banking and technology in terms of their preparedness confidence. In terms of feeling ‘Very Prepared’, the Education sector was the lowest at just 34.5% while banking lead the segments at 61%.

Survey Methodology

This year’s survey, conducted in November of 2017, examined the disaster preparedness and business continuity trends in North American organizations. Just under 1,000 IT professionals and executives par­ticipated with IT professionals contributing 81.5% to the survey population and non-IT C-level executives making up 19.5%. Of the 966 respondents in the survey, 57% were from organizations with between 100-2,000 employees; 21.5% originated from organizations with 11-99 employees; 18% came from organizations with more than 2,000 employees and 3.5% participated from organizations with 1-10 employees.

Why Businesses Choose Evolve IP for Disaster Recovery

Evolve IP’s disaster recovery suite protects your data and allows you to recover your environment based on how your business runs and the way your infrastructure is designed. From fully managed DR to assisted and self-managed solutions to essential cloud backups we have a service that enables IT resilience and fits your recovery timeframes, budget and compliance needs.

Comprehensive Suite of Recovery Options

Evolve IP doesn’t shoe-horn our clients down a single path. We offer multiple industry-leading replication technologies that work with how your infrastructure is currently designed while meeting nearly any RTO / RPO goals. Going well beyond traditional DR solutions, we are also able to offer our clients unique recovery options for desktops as well as voice services.

Noted as a Visionary in the Gartner 2107 Magic Quadrant for Disaster Recovery as a Service

Evolve IP has been recognized for the second consecutive year in Gartner’s Magic Quadrant for Disaster Recovery as a Service (DRaaS). As noted in the report, Evolve IP was named in the “Visionaries” quadrant in 2017. Evolve IP’s inclusion comes after a series of analyst interviews, service evaluations and customer references which confirmed the company’s completeness of vision and ability to execute.

The Evolve IP Compliance CloudTM

Evolve IP has been 3rd party audited by the top compliance auditors in the world (Grant Thornton and Ernst & Young), to enable clients to extend their compliance to our certified compliant cloud. We sign BAAs and deliver the documentation that our competitors cannot: HIPAA / HITRUST, PCI-DSS (all 12 sections), ITAR, SOC 3 and more. Unlike many other disaster recovery providers, The Compliance Cloud delivers true client isolation, encryption in transit and at rest, private VLANs, firewalls and more.

Blue-chip Vendor Verified, Supported and Integrated

At Evolve IP we use the technologies, tools and interfaces your team trusts and your executives know. Basically, we built our solutions they way you would want to … if you had the means and time. Today our solutions leverage Zerto, VMware®, Veeam, Nimble/ HPE, EMC and more and we sit on the advisory boards for Veeam and Zerto.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

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  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.


We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.


Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.


The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.


While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.


Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.


Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype,, YouTube, Palo Alto Networks and eBay would change the way we live and work.


Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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