Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Survey says! Contact Center Leaders have Real Concerns.

August 2, 2016 / Evolve IP

According to the 2016 North American Call Center Survey, conducted by Evolve IP, a few of the many insights uncovered include concerns from contact center leaders.

Here are a few leaks from the survey:

  • A major call center concern is insufficient reporting along with analytics with just over 6 our of 10 rating it from “challenging” to “extremely challenging”.
  • Improving agent productivity is another struggle as over half of respondent rated it “challenging” to “extremely challenging”.
  • Approximately 17% of respondents expressed that cost reduction is very high on their list of concerns.

To download the full 2016 North American Call Center Survey, follow this link.
To read the full article on customerThink, click here.

Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every technology change. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

close

Contact Us

or Call 1.877.459.4347