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Checklist for an Omnichannel Contact Center

Checklist for an Omnichannel Contact Center

    • The overall omnichannel strategy should be clearly explained, and broken down into achievable aims and goals
    • Anything that does not lead directly to implementing the strategy should be sidelined

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  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

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    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

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    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

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    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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