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GetInsured Contact Center Case Study

GetInsured effectively eliminated downtime, increased reliability and met compliance requirements by adopting Evolve IP’s omnichannel contact center (ECS).

Summary:

GetInsured was using CallTower as their PBX solution and Serenova as their cloud–based call center solution. They were experiencing frequent downtimes which was inhibiting internal communication & were failing to meet the needs for Medicare’s procedural requirements. 

GetInsured replaced CallTower & Serenova with Evolve IP’s Unified Communication & Contact Center Solution which helped them reduce PBX downtime, increase reliability and stay HIPAA compliant.

The Problem

GetInsured’s PBX and Cloud-based call center solutions experienced downtime and failed to meet medicare requirements.

The Solution

Evolve IP has significantly reduced PBX downtime and helps ensure GetInsured stays compliant.

The Result

ECS and UC improved efficiency and delivered industry-leading reliability.

“The ECS platform is great. What’s even better is that they take input from their consumers. They are always looking to add something that gives value back to all their customers.” 

– Yannick DeVille, Senior Contact Center and IT Support Engineer
GetInsured

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