GetInsured Contact Center Case Study
GetInsured effectively eliminated downtime, increased reliability and met compliance requirements by adopting Evolve IP’s omnichannel contact center (ECS).
Summary:
GetInsured was using CallTower as their PBX solution and Serenova as their cloud–based call center solution. They were experiencing frequent downtimes which was inhibiting internal communication & were failing to meet the needs for Medicare’s procedural requirements.
GetInsured replaced CallTower & Serenova with Evolve IP’s Unified Communication & Contact Center Solution which helped them reduce PBX downtime, increase reliability and stay HIPAA compliant.
The Problem
GetInsured’s PBX and Cloud-based call center solutions experienced downtime and failed to meet medicare requirements.
The Solution
Evolve IP has significantly reduced PBX downtime and helps ensure GetInsured stays compliant.
The Result
ECS and UC improved efficiency and delivered industry-leading reliability.