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Gartner Report

Predicts 2020: Digital Workplace Applications Led by the New Work Nucleus

Digital workplace applications play a crucial role in enabling digital dexterity and shaping employee experiences. Our 2020 predictions highlight new trends and technologies that application leaders responsible for the digital workplace should analyze as they optimize new work nucleus applications.


In the digital workplace, the tools that employees use every day for working together, creating content, analyzing data, and consuming information are evolving. Three-decade-old collections of locally deployed personal and team productivity applications are being replaced by an ever-changing portfolio of cloud-based applications. These applications have substantially new capabilities — which Gartner calls “the new work nucleus.” These applications are inherently mobile, collaborative, analytical, and integrated. Increasingly, they are also imbued with AI services — a sharp departure from their on-premises predecessors. These attributes drive individual and team accountability, transparency, efficiency, and autonomy.

Gartner, Predicts 2020: Digital Workplace Applications Led by the New Work Nucleus, 6 December 2019, Lane Severson, Matt Cain, Craig Roth, Christopher Trueman, Carol Rozwell, Rashmi Choudhary, Stephen Emmott, Adam Preset, Michael Woodbridge

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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